Service Manager

Ford Service Manager Location: La Grange, NC

Schedule: Monday – Friday (No Weekends)

About Wynn Odom Ford Inc

For over 40 years, Wynn Odom Ford Inc has been proudly serving eastern North Carolina with an unyielding commitment to customer satisfaction and community. We offer a rare benefit in the automotive industry: a Monday through Friday work week, allowing our team members to achieve a healthy work-life balance. We are seeking a high-performing, customer-centric Ford Service Manager to lead our service department into its next chapter of growth and success.

Position Overview

Whether you are an experienced Service Manager or a high-achieving Assistant Service Manager, Shop Foreman, or Lead Service Advisor ready for the next step, this role offers an exceptional platform to build a rewarding career. You will oversee daily service department operations, drive departmental profitability, mentor a talented technical team, and maintain our reputation for top-tier customer satisfaction.

Key Responsibilities

• Department Operations: Manage daily service workflows, scheduling, and shop capacity to maximize technician efficiency and throughput.

• Team Leadership: Recruit, train, and support service advisors and technicians, fostering a collaborative, safe, and productive work environment.

• Customer Loyalty: Deliver outstanding service experiences, maintaining elevated customer satisfaction ratings and promptly addressing customer feedback.

• Financial Performance: Drive profitability through effective inventory management, cost controls, accurate labor guides, and objective achievement.

• Cross-Department Collaboration: Work closely with Parts and Sales departments to ensure streamlined processes and high vehicle turnaround times.

• Compliance & Standards: Ensure strict adherence to dealership policies, safety regulations, warranty procedures, and Ford Motor Company standards.

Qualifications & Requirements

• Ford Experience: Prior experience in Ford service management or deep familiarity with Ford automotive systems, warranty policies, and dealership management software is required.

• Leadership & Track Record: Proven track record in automotive service management, shop supervision, or high-volume service advising.

• Operational Acumen: Strong understanding of service metrics, shop efficiency, labor rate structures, and customer retention strategies.

• Communication: Excellent interpersonal skills with the ability to communicate effectively with customers, staff, and leadership.

• Education & Certifications: High school diploma or equivalent; Ford certifications or additional technical/business degrees are strongly preferred.

What We Offer

• Work-Life Balance: Rare Monday – Friday schedule (weekends off).

• Competitive Pay: Comprehensive compensation package with performance-based incentives.

• Career Growth: Opportunities for professional development and continuous training.

• Supportive Culture: A family-owned, team-oriented work environment with a strong local reputation.

• Employee Perks: Discounts on vehicle purchases, parts, and service repairs.