Service Manager

Ford Service Manager – Wynn Odom Ford

Location: La Grange, NC

Schedule: Monday – Friday

Employment Type: Full-Time

About the Role

Wynn Odom Ford is seeking a dedicated and experienced Service Manager to lead our service department. We are looking for a hands-on leader who can maintain high customer satisfaction, mentor a team of technicians and advisors, and ensure the shop runs at peak efficiency.

While Ford experience is a significant plus, it is not a requirement for the right candidate who possesses a strong background in automotive service management and a commitment to excellence.

Key Responsibilities

• Department Leadership: Oversee daily operations of the service department, including workflow management and staff scheduling.

• Customer Experience: Maintain a high "Fix It Right the First Time" rate and address customer concerns with professional, proactive solutions.

• Financial Performance: Drive profitability by managing labor rates, monitoring expenses, and meeting monthly performance goals.

• Team Development: Recruit, train, and motivate service advisors and technicians; ensure all staff stay up-to-date on Ford STARS certification and training requirements.

• Compliance & Safety: Ensure all Field Service Actions (Safety Recalls and Compliance Alerts) are handled according to manufacturer standards.

• Inventory Management: Work closely with the Parts Department to ensure seamless coordination for repairs.

Qualifications

• Experience: Minimum 3+ years of experience in automotive service management or as a senior service advisor.

• Brand Knowledge: Previous experience with Ford Lincoln systems and warranty procedures is preferred.

• Skills: Strong communication, organizational, and leadership skills. Proficiency with DMS (Dealer Management System) software is essential.

• Mindset: A customer-first attitude with a "roll-up-your-sleeves" approach to problem-solving.

Why Join Wynn Odom Ford?

• Balanced Schedule: Enjoy a Monday through Friday work week—no weekends!

• Community Focused: Be part of a well-established, family-oriented dealership in the heart of La Grange.

• Competitive Pay: Performance-based compensation plan with benefits.