Internal Service Advisor
4610-B E 96th St, Indianapolis, IN
Full Time
Service Advisor
Join a Premier Automotive Team
Tom Wood Audi of Indianapolis is seeking a high-performing Internal Service Advisor to support daily service operations and keep our shop running efficiently. This role is critical to maintaining consistent service flow and ensuring seamless coordination between departments.
The Internal Service Advisor will leverage strong technical knowledge, communication skills, and organizational abilities to manage internal repair orders, coordinate reconditioning processes, and support service operations. Success in this role requires attention to detail, a proactive mindset, and a commitment to operational excellence that aligns with our company values.
Internal vehicle inspection and recondition
- Utilize Rapid Recon to facilitate the inspection and reconditioning process for vehicles that are requested by the used car department. Write Repair Orders for used car department requests for Inspection (CPO, Value, As-Is), facilitate process of inspection and coordinate with used car manager to determine any additional work that will be needed.
- Check for recalls on non-Audi pre-owned vehicles, coordinate with appropriate manufacturers to have recalls completed.
- Coordinate with sublet vendors as needed: interior trim repair, light body work, etc.
Detail Board
- Write Repair orders for vehicles that have been processed through the detail department
Loaner Fleet Manager
- Manage loaner car fleet: add new loaners, retire loaner as directed, coordinate with Title Department to ensure loaners have assigned plates, manage insurance updates to ensure all vehicles have updated insurance cards, manage registration updates, manage maintenance of vehicles in loaner fleet
Support for Customer Facing Service Roles
- Support service porter as needed: assist in parking vehicles, washing cars, dropping off vehicles to other dealers or vendors, test-driving client vehicles, shuttling clients, etc.
- Support service advisors as needed: answer service phone calls and text messages, schedule appointments, call extended warranty companies, etc.
Other Duties
- Note: other duties may be assigned by service manager or service director
What We Offer
- Paid Time Off & Vacation
- Paid Holidays
- Medical, Dental & Vision Coverage
- 401(k) with Company Match
- Life & Disability Insurance
- Professional Training & Career Development
- Tuition Reimbursement
- Service Awards
- Opportunities for Advancement
What You’ll Do:
- Customer Experience & Communication
- Provide a warm, professional, concierge-level greeting to every client
- Listen actively to customer concerns and clearly explain service recommendations
- Maintain consistent communication regarding repair status, timelines, and additional needs
- Build lasting relationships to foster loyalty and repeat business
- Service & Repair Coordination
- Accurately write repair orders reflecting customer concerns and technician findings
- Collaborate with technicians and parts departments to ensure efficient workflow
- Prepare precise cost estimates for repairs and maintenance services
- Review completed work with customers and explain findings in an understandable manner
- Sales & Performance
- Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition
- Achieve service sales goals while maintaining transparency and trust
- Promote dealership programs, warranties, and service packages
Qualifications:
- Previous experience as an Automotive Service Advisor required
- Strong understanding of automotive systems, maintenance, and repair processes
- Exceptional communication and interpersonal skills
- Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
- Ability to multitask in a fast-paced environment while maintaining accuracy
- Professional demeanor consistent with a luxury brand
- Valid driver’s license with a clean driving record
Why Work Here?
At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally.
What Makes Us Different?
- A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
- Opportunities to advance across multiple industries and locations
- A culture that values your contributions and celebrates success
- Comprehensive benefits designed to support you and your family
Our Core Values
Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity
Employment Requirements:
All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.
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