Service Technician

Smoky Mountain Harley-Davidson is hiring experienced SERVICE TECHNICIANS for their busy service department!

Repair, customize, maintain, or overhaul both customer and dealer-owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Experience is necessary! 

Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.

Come Join Our Team! Apply Now!

Qualifications & Job Requirements

• Completion of a factory authorized training program such as MMI Service School or equivalent work experience.
• Current, Clean Motorcycle license.
• Service Technicians need both basic and special tools to properly diagnose and service our products.
  • All Service Technicians are required to own a set of tools within a certain number of days from hire date. 
    • Details will be provided

Major Duties and Responsibilities

Service Department Operations

• • Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
  • Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
  • Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
  • Accept work assignments from Service Writer/Manager.
  • Request parts for the job as early as possible when needs become known. 
  • Perform service, repair and customization work in accordance to factory specifications.
  • Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
  • Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay. 
  • After job is finished ensure proper completion and filing of paperwork. 
  • Keep work areas as clean as possible and assist others with maintaining shop cleanliness. 
  • Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager. 

Customer Service

• • Minimize come-backs and deal with them promptly and satisfactorily when they do occur. 
  • Keep customers’ vehicle cleaner than prior to drop off.

Other Duties

• • As assigned.

Our Mission Statement at Smoky Mountain Harley-Davidson is: “To focus on relationships, to exceed expectations, to never stop improving, to be the BEST.” So, it's no surprise that we expect all of our technician staff to:  

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality.

Thank you for your interest in joining our team!