Service Advisor

Holiday Automotive
321 N Rolling Meadows Dr., Fond du Lac, WI
Full Time

The Service Advisor is a customer-facing team member who communicates directly with both guests and technicians to ensure smooth, understandable, and positive experiences in the quick service area. General maintenance is not only important to keep a vehicle running properly, but it nurtures the customer’s relationship with the dealership. This position has great variety, fun people, and a lively pace.

Holiday Automotive is an award-winning, family-owned company that is known for upbeat employees who embody a culture of exceptional customer outcomes. We believe that genuine, engaged, ambitious and friendly team members are the engine of our success. Our business thrives on an environment that empowers individuals, recognizes performance, and encourages a healthy work-life balance. All of this is key to our success and stability, but we wouldn’t have happy, long-term employees without taking care of them with strong income and generous benefits.

Enjoy Benefits Including

5-day work week
Accelerated Paid Time Off(PTO) Schedule
Ample Medical, Dental, and Vision insurance Options
Locally-managed 401(k)Program with Company Contribution
Health Savings Account with Company Contribution
Flex Spending Options
Life and Disability Insurance Options
Accident, Critical Illness, and Hospital Indemnity Insurance Options
Appealing Employee Discounts on Vehicles, Services, Parts, and Accessories
On-going Training and Education
The Professional Respect of a Caring, Innovative Leadership Team
Gillie Cookies and Other Fun Treats from Time-to-Time

Responsibilities

Welcomes Customers Promptly and Genuinely
Clearly Documents Vehicle Concerns as Described by the Customer
Determines Needs and Recommends Vehicle Maintenance
Prepares and Presents Service Estimates
Establishes and Communicates Next Steps
Monitors the Progress of Each Vehicle: Updating Customers Frequently
Verifies that Final Invoice Matches Work Performed on the Repair Order
Presents and Explains Completed Work and Charges to Customers

Qualifications

A Kind and Friendly Demeanor
Experience in a Service Advisory Role is a Plus
Organized and Able to Multitask
General Automotive Knowledge and Enthusiasm are Helpful

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Holiday Automotive