Front Desk Agent
4711 Gulf of Mexico Dr, Longboat Key, FL
Full Time
We are looking for highly organized candidates with excellent people skills for the position of Front Desk.
he Front Desk Clerk serves as the first point of contact for guests, providing a warm welcome and exceptional customer service throughout their stay at the beachfront resort. This position is responsible for managing guest check-ins and check-outs, processing reservations, answering inquiries, and ensuring a positive and memorable guest experience. The Front Desk Clerk plays a vital role in creating a friendly and professional atmosphere while maintaining efficient front desk operations.
The ideal candidate is customer-focused, detail-oriented, and enjoys working in a fast-paced hospitality environment. This role requires excellent communication skills, the ability to resolve guest concerns promptly, and a commitment to delivering outstanding service that reflects the resort's hospitality standards.
The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Short Term Disability
- Free Associate Parking
- Free Meal for every shift worked
- 25% Discount in Resort Outlets
- Hotel Discounts with OPL
- Friends and Family Discount
Responsibilities:
- Greeting guests upon arrival and making them feel welcome
- Recognizing repeat, VIP status and/or loyalty
- Administering check-ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mail and messages
- Processing guest payments
- Coordinating with bell service and staff management
- Being a source of information to guests on various matters such as transport and restaurant advice
- Accommodating general and unique requests
- Diffusing conflict or tense situations with guests, handling guest opportunities
Qualifications:
- High school diploma or GED
- Previous customer service experience
- Exceptional interpersonal skills
- Excellent written and verbal communication
- Time management and organizational skills
- Conflict resolution experience
- Patience and good listening skills
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Loading Job Application......