Quick Lane Advisor

Zeigler Ford of North Riverside is looking for an enthusiastic and customer-focused Quick Lane Advisor to join our team. This position plays a key role in creating a smooth and efficient service experience by accurately recording customer concerns, coordinating with technicians, and keeping customers informed throughout the service process.

By working at Zeigler Ford of North Riverside, you’ll be part of a dealership that values tradition while investing in the future. Join the Zeigler Ford Family, where we support one another as much as we do our customers.

Compensation: $1,200 Bi-weekly w/$450 BI-weekly draw

Schedule: 7 AM – 6 PM (with 1 off day during week day), Saturdays hours 7 AM – 3 PM required

Benefits

• 3% base commission on total sales, Parts & Labor, Customer sales, Warranty paid Bi-weekly

• .5% additional commission if CSI above FORD Regional Goal (Must maintain CSI score of 4.75)

• .5% additional commission if total prior month sales are above $100,000 earns for the next month

• Health, medical, and dental coverage

• 401(k) plan

• Paid time off and vacation

• Opportunities for growth

• Employee vehicle purchase plans

• Long-term job security

Responsibilities

• Greet customers promptly and assess their service needs

• Prepare accurate and detailed service orders and estimates

• Coordinate with technicians to ensure timely, high-quality repairs

• Provide clear status updates to customers about their vehicles

• Maintain a clean, organized, and welcoming service area

• Handle customer questions and resolve issues promptly

• Recommend additional services or products to enhance customer satisfaction

Requirements

• High school diploma or equivalent

• Experience as a service advisor, assistant lane manager, or service consultant

• Previous dealership experience preferred

• Strong automotive knowledge and ability to identify problems quickly

• Customer-focused mindset with a commitment to excellent service

• Basic computer skills and willingness to learn new software

• Ability to understand new technology, repair, and service procedures

• Able to lift up to 50 pounds and stand for extended periods

• Comfortable working in a fast-paced environment

Equal Opportunity Employer
We are an equal opportunity employer and are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.