Parts Counterperson

At Zeigler Ford of North Riverside, you're not just taking a job - you're joining a team that's built on innovation, heritage, and forward-thinking excellence. As part of the Ford family, we value integrity, teamwork, and exceptional service - to our customers, and to each other.

Position Overview: 

We are seeking a highly motivated and detail-oriented Parts Counter Specialist to join our team. This customer-facing role is critical to the success of our parts department, serving both retail and internal service customers with professionalism and technical accuracy. You'll ensure parts are sourced, stocked, and delivered efficiently while maintaining a high standard of customer service. 

Key Responsibilities: 

• Assist retail customers, service technicians, and wholesale clients in selecting and purchasing the correct automotive parts. 
• Accurately manage inventory levels and stock organization, including storage, binning, and shelf placement. 
• Coordinate with the service department to ensure timely fulfillment of internal repair orders. 
• Process orders using dealership management systems and parts catalogs. 
• Maintain clean, organized work areas and uphold dealership and manufacturer standards. 
• Provide prompt and courteous customer service in person, over the phone, and via email. 

Qualifications:

• Prior Ford experience or dealership parts environment (Ford experience preferred)
• Strong general computer knowledge and typing speed
• Strong understanding of automotive parts and components
• Proficiency with dealership management software (CDK preferred)
• Electronic parts catalogs (SnapOnEPC & Ford eCat)
• Microsoft Office proficiency 
• Excellent communication, organizational, and multitasking skills
• Ability to thrive in a high-volume, team-oriented environment

What We Offer:

• Competitive pay and performance incentives
• Comprehensive health, dental, and vision coverage
• Employee discounts on vehicles, parts, and services
• Career development opportunities and professional training 

Zeigler Ford is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on merit, qualifications, and business needs.

Ready to be a part of something greater? Apply now and grow your career with Zeigler Ford.