Automotive Business Development Associate (BDC)

Summary 
 This position requires the learning and memorization of professionally persuasive skills and techniques designed to help the BDC representative develop rapport and build value with clients who are in various stages of the car buying process. It also encourages them to make an appointment to visit our showroom and meet with our Zeigler Client Advisors. This position interacts daily with Client Advisors and dealership support staff, as well as sales and service customers.

Qualifications
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties and responsibilities listed below are not exhaustive and may change from time to time to meet the needs of the business.
 

Essential Duties 

• Handle customer contacts, follow-up, new business development and existing customer retention.
• Receiving and promptly responding to inbound sales calls and internet inquiries.
• Identify client needs and schedule appointments for the sales and/or service department.
• Placing outbound phone calls and emails to potential and existing clientele.
• Ensuring client concerns are addressed prior to the appointment date such as vehicle pricing, product availability, vehicle equipment questions, appointment process/duration, etc.
• Contacting clients prior to their appointment date to confirm their appointment(s).
• Data mining and prospecting for sales and service opportunities.
• Execute follow-up calls and gauge customer satisfaction.
• Attend and participate in department meetings.

 Skills & Abilities 

• Excellent verbal and written communication skills. 
• Excellent organizational skills.   
• Proficient with Microsoft Office Suite or related software programs.
• Ability to work in a fast paced, deadline-oriented environment.
• Ability to work well as part of a team or group
• Express a positive attitude, exceptional work ethic and a willingness to learn
• Computer literacy, organizational skills, follow-up and typing abilities
• Ability to read and comprehend instructions and information
• Good analytical skills and ability to make sound judgements relative to duties.
• Always remain professional and courteous.

 Physical Demands & Work Environment 

• Must be able to remain in a stationary position, often standing or sitting for prolonged periods.
• Must be able to use a computer for prolonged periods.
• Must be able to use repeating motions that may include wrists, hands, and/or fingers.
• Must be able to lift objects up to 20 pounds at a time.
• Must be able to bend, push, pull, stoop, kneel, and reach.
• Exposure to constant or intermittent sounds.
   

Education and/or Experience 

• No prior experience or training.
• High school diploma or equivalent

 Certificates, Licenses, Registrations 

Compensation & Benefits

• Full benefits package available to full-time employees.

• • Full-time equates to 40 hours per week.
  • Waiting period: 1^st of the month following 50 days of employment.

• Automatic enrollment in 401(k)
• Zeigler University Training Program
• Renowned Guest Speakers
• Health & Wellness Platform
• Hourly
• Non-Exempt