STRETCHLAB - Kyle

Assistant Sales Manager

Sales | Marketing | Studio Operations | Client Experience

COMPANY OVERVIEW

Founded: 2015 in Venice Beach, California
Headquarters: Irvine, California

StretchLab is a leading brand in one-on-one assisted stretching and group flexibility training and is part of Xponential Fitness, a global boutique fitness franchisor.

At StretchLab, we help people move better, feel better, and live longer through customized, expert-led stretching sessions. Our Flexologists™ use specialized stretching techniques and personalized attention to help clients improve flexibility, mobility, posture, and recovery while supporting their overall health and wellness goals.

We are passionate about helping our clients “Live Long” through movement, mobility, and a better quality of life.

 

POSITION OVERVIEW

The Assistant Sales Manager is a high-energy, sales-driven professional who supports the Studio Manager in growing memberships, generating new business, managing leads, and delivering an exceptional client experience.

This role supports sales and operational initiatives across assigned studios, helping drive revenue growth through proactive lead follow-up, client relationship management, local marketing, and community outreach.

The ideal candidate is outgoing, organized, self-motivated, and comfortable making sales calls, building relationships, managing multiple priorities, and contributing to a goal-oriented team environment. A passion for health, wellness, fitness, and helping people achieve their goals is highly valued.

 

REQUIREMENTS & QUALIFICATIONS

• Must reside within a 20-mile radius of the assigned supporting studios.

• 1–2 years of experience in sales, telemarketing, customer service, call center operations, or a related field.

• Demonstrated ability to make outbound calls, follow up with leads, and work toward measurable sales and activity goals.

• Strong verbal and written communication skills, with the ability to build rapport and establish lasting client relationships.

• Comfortable using CRM systems, lead management platforms, point-of-sale (POS) technology, and digital scheduling tools.

• Working knowledge of Canva, Microsoft Office, and Google Workspace for marketing, communication, and administrative tasks.

• Ability to manage multiple priorities while maintaining accurate records and timely follow-up.

• Positive attitude, professional demeanor, team-oriented mindset, and willingness to take initiative.

• Ability to work independently while collaborating with studio leadership and team members.

• Flexible availability for weekday and weekend shifts, including preferred weekday coverage from 9:00 a.m.–2:00 p.m. and 3:00–8:00 p.m. Weekend availability will vary based on studio needs.

 

KEY RESPONSIBILITIES

 

1. Sales & Membership Growth

• Drive membership sales by converting leads, walk-ins, introductory sessions, and prospective clients into paying members.

• Conduct consistent outbound follow-up calls, texts, and emails to prospective clients and existing members.

• Meet established daily call activity, lead follow-up, appointment-setting, and sales performance goals.

• Maintain a strong understanding of membership packages, session options, pricing, promotions, and referral programs.

• Identify opportunities to re-engage inactive leads, retain existing members, and increase membership utilization.

• Support the Studio Manager in achieving studio revenue, membership, and conversion targets.

• Track lead activity, follow-up progress, appointments, and sales outcomes within the appropriate systems.

 

2. Marketing & Community Outreach

• Maintain and support the studio's social media presence through engaging, brand-aligned content.

• Create promotional flyers, digital marketing materials, event announcements, and online sign-up forms using Canva and other approved tools.

• Coordinate email marketing campaigns, promotional communications, and client engagement initiatives.

• Identify and establish relationships with local businesses, fitness facilities, wellness providers, and community organizations.

• Schedule and support grassroots marketing events, pop-ups, networking opportunities, and community partnerships.

• Develop creative ideas to increase studio visibility, generate leads, drive foot traffic, and attract new clients.

• Assist in planning open houses, promotional events, referral campaigns, and seasonal sales initiatives.

• Monitor the effectiveness of marketing activities and communicate lead-generation opportunities to studio leadership.

 

3. Client Experience & Relationship Management

• Educate prospective and existing clients on StretchLab services, assisted stretching, membership options, and the benefits of regular sessions.

• Deliver a welcoming, professional, and personalized experience for every client interaction.

• Respond promptly to client questions, concerns, and feedback through phone, email, text, and in-person communication.

• Assist with client conflict resolution using a professional, empathetic, and solutions-oriented approach.

• Identify opportunities to improve client satisfaction, engagement, retention, and rebooking rates.

• Support membership retention through proactive outreach, follow-ups, and relationship building.

• Help ensure clients receive consistent, high-quality service across assigned studios.

 

4. Lead Management & Multi-Studio Communication

• Answer inbound calls and respond to inquiries for multiple assigned studios as needed.

• Complete the required daily volume of outbound lead calls and follow-up communications.

• Respond to studio emails, text messages, and new inquiries within established response-time expectations.

• Maintain accurate lead notes, client records, follow-up tasks, and appointment details in the designated systems.

• Communicate appointment changes, urgent client concerns, and account-related matters through approved team communication channels.

• Coordinate with Studio Managers and team members to ensure consistent communication and follow-through across locations.

• Assist clients with appointment scheduling, rebooking, membership questions, and routine account-related requests.

• Help identify and resolve gaps in lead follow-up, communication, and the overall sales process.

 

5. Team Support & Studio Operations

• Support the Studio Manager with daily sales initiatives, administrative tasks, and operational priorities.

• Assist with training, onboarding, and coaching sales staff on lead management, client communication, and sales processes as needed.

• Share successful sales techniques, outreach strategies, and marketing ideas with the team.

• Help maintain organized client records, promotional materials, and studio communication processes.

• Monitor outstanding follow-ups and help ensure sales opportunities are not missed.

• Perform additional sales and operational duties as assigned to support studio performance and business growth.

 

BENEFITS & COMPENSATION

• Hourly compensation plus sales commissions and performance-based bonuses.

• Opportunities for professional development and advancement within a growing fitness and wellness brand.

• A supportive, energetic, and health-focused team environment.

• The opportunity to make a meaningful impact on client wellness, studio growth, and community engagement.

 

SUCCESS IN THIS ROLE

Success as an Assistant Sales Manager means consistently generating new sales opportunities, maintaining timely lead follow-up, converting prospects into members, strengthening client relationships, supporting local marketing efforts, and helping assigned studios achieve their business goals.

We are looking for someone who takes ownership, follows through on commitments, communicates effectively, and understands that consistent outreach, exceptional service, and strong relationships drive sales growth.

 

EQUAL EMPLOYMENT OPPORTUNITY

StretchLab is committed to providing equal employment opportunities. Employment decisions are made without unlawful discrimination based on race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable law. Retaliation against individuals who exercise their legally protected rights is prohibited.

StretchLab is committed to fostering an inclusive, respectful, and professional workplace where team members can contribute, grow, and succeed.