Service Attendant

Woody Anderson Ford
2500 Jordan Lane NW, Huntsville, AL
Full Time
$18 an hour

Our Mission is Simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.

What We Offer

$18/hour, full time
Health Insurance with Optional Vision and Dental Insurance
Employer Provided Life Insurance
401(k) Savings Plan with Employer Match
Closed on Sundays
Paid Vacation and Paid Sick Leave
Paid Company Holidays
Paid Training
Work-Life Balance
Ongoing Professional Development
Employee Discounts
Family-Friendly and Inclusive Team Culture
Career Growth and Internal Promotions

Responsibilities

Guest Interaction & Service Lane Support

Maintain a professional personal appearance at all times
Maintain a friendly, professional, and efficient demeanor
Greet guests cheerfully and promptly upon arrival
Listen to guest needs and direct them to the appropriate Service Advisor or Service Manager
Assist guests in locating their scheduled Service Advisor
Provide accurate vehicle status updates as directed by Service Advisors or Service Managers

Vehicle Intake & Key Control

Perform the following tasks when guest vehicles arrive:

Install paper floor mats and plastic seat covers
Place a hat tag on the rear-view mirror
Attach a key tag to the guest’s key ring
Park vehicles in designated areas and note the location on the key tag
Secure keys in designated key control locations

Ensure Service Advisor initials are present on all hat tags and key tags
Lock doors and close windows after parking vehicles
Request Service Manager assistance when parking motor homes or over-sized vehicles

Vehicle Movement, Inspection & Delivery

Drive vehicles to and from the Service Drive, service stalls, and parking areas as needed
Retrieve repaired vehicles and deliver them to the Service Lane or directly to guests
Visually inspect vehicles prior to delivery to ensure:

No warning or dash lights are illuminated
Dashboard, steering wheel, and seats are clean

Confirm with the Service Advisor whether a vehicle should be washed prior to delivery
Drive qualified vehicles through the car wash as directed

Remove and reinstall antennas
Dry vehicles and remove all paper floor mats and plastic seat covers

Shuttle & Errand Support

Provide guest shuttle service as needed, secondary to designated shuttle drivers
Run errands as requested to support service department operations

Facility, Cleanliness & Guest Lounge Support

Perform all Daily, Weekly, and Monthly Checklist tasks
Maintain cleanliness and organization of the Service Drive and offices

Includes removal of dirt, debris, cobwebs, cleaning glass, baseboards, walls, fans, and floors

Keep the Service Drive free from standing water
Dispose of trash, paper, plastic, and debris from parking lots and exterior areas
Perform janitorial duties as needed
Monitor and maintain the Guest Lounge and restrooms during business hours
- Change and label coffee times
- Check hourly

Stock supplies as needed
Ensure availability of fresh regular and decaffeinated coffee

Monitor and empty garbage cans throughout the day
Dispose of empty boxes in office areas at the end of each day
Spray and squeegee all Service Lanes at the end of the day

Required Qualifications

Strong customer service and communication skills
Ability to follow procedures and attention to detail
Valid driver’s license with acceptable driving record
Ability to drive manual and automatic transmission vehicles (preferred)
Physical ability to stand, walk, and move vehicles throughout the workday

Preferred Qualifications

Prior dealership, valet, or customer service experience
Familiarity with service drive operations
Experience working in a fast-paced environment

Key Competencies

Customer-focused attitude
Professionalism and reliability
Time management and organization
Team collaboration
Attention to safety and security

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Woody Anderson Ford