Parts & Service Coordinator

Wolfe Ford Parts & Service Coordinator is a hybrid role overseeing traditional parts counter responsibilities in addition to quick lane management and other service needs.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Wolfe Ford Family where we value service to each other and the world as much as to our customers!

Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• 401(K)

Responsibilities:

• Scheduling light maintenance and assist with Quick Lane Technician
• Oversee the parts sales process from start to finish
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Coordinate pick-ups/deliveries
• Work with parts manager to locate any parts not in stock
• Complete special order part request for the customer
• Communicate with customer on parts status
• Communicate with staff and customers in a friendly and professional manner
• Must follow all company safety policies and procedures
• Understand and follow federal, state and local regulations applicable to industry
• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations

Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Effective analytical and communication skills
• Strong reading, computer, and mathematics skills
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude 
• High school diploma or equivalent
• Experience with auto parts sales (preferred)
• Ability to work in a fast-paced work environment
• Strong organizational and time management skills
• Detail-oriented, have a professional appearance and strong work ethic

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.