Home Care Field Manager

Job Title: Field Manager 

Location: In-Office, Seattle, WA 

Department: Client Services 

Classification: Salary Exempt 

About Us & Our Mission 

We enrich the lives of those we work with, wherever they may be on their lives journey by providing loving care and creating lasting relationships. We believe in building a community where caregivers, clients, and families feel supported and connected. 

With a Little Help has served the Pacific Northwest for the last 30 years. We take pride in matching compassionate caregivers with seniors in need of personalized care, providing peace of mind to both clients and their families. Our team is at the heart of everything we do, and we are committed to supporting each other to enrich the lives of those we serve. 

Position Overview 

We are seeking a Field Manager to join our team. This compassionate, decisive and driven individual can manage full-cycle caregiver and client relationships, lead marketing initiatives, and supervise Client Services Specialists. This role is essential to our mission of providing outstanding care while fostering a supportive collaborative environment for our staff.  

Key Responsibilities 

• Client Relationship Management: Build and nurture strong, lasting relationships with clients and their families, ensuring they feel supported and valued. 

• Conduct Client In-Home assessments 

• Sign up & Onboard new clients 

• Introduce caregivers to ensure a smooth start of care 

• Caregiver Management: Manage caregivers to follow company policies and meet client needs while offering supportive accountability to caregivers. 

• Long-term staffing of caregivers with clients 

• Caregiver coaching, discipline, and development 

• Caregiver observations, supervisory visits and annual reviews 

• Team Leadership: Manage Client Service Specialist, ensuring they have the tools and support to succeed while promoting a culture of collaboration and accountability. 

• Partner with staff for employee career development to further develop the business’ talent 

• Set trajectories to meet monthly goals and metrics 

• Conduct 1:1s for constructive feedback, coaching, and status updates 

• Marketing Leadership: Take the lead in marketing efforts to expand WALH’S reach, attracting new clients and caregivers through community engagement and strategic outreach. 

• Develop and grow in existing markets 

• Assess, Explore, and create Strategies for entering new territories 

• Maintain community presence through marketing initiatives

• 5+ marketing drop ins a week to our tier 1 referrals  

• 2+ marketing drop ins a week to new/other potential referrals  

• 1 networking event per week 

• Quality Assurance: Ensure that every client receives the highest quality of care by regularly monitoring service, checking in with clients, and supporting caregivers in the field 

• Identify areas for improvement 

• Leverage growth opportunities 

• Address customer and employee satisfaction issues promptly  

Essential Competencies- Skills we seek

• A compassionate leader who is motivated by making a positive impact in the lives of others.   

• Strong communicator with the ability to build rapport and trust with clients, caregivers, and staff. 

• Able to balance thoughtful planning with quick, decisive action when needed. 

• Proven experience in scheduling, team leadership, and client management in a caregiving or healthcare setting.  

• Ability to think strategically and lead marketing initiatives to drive growth. 

• Must be able to lead by example and model the core values of service, integrity, community, and compassion.  

What we are Looking For: (Must Haves) 

• Over 5 years of proven leadership experience in in-home care or home health settings, with a strong focus on client services and team management.

  3 years of increasing responsibilities in managing and supervising caregivers or healthcare workers to ensure the delivery of high-quality care to clients.

• Proven experience as an empathetic leader who is eager to help others.

• Proven experience in a proactive, solution-oriented mindset with an ability to manage multiple tasks and competing priorities.

• Proven experience in promoting and leading the development of a company culture centered around integrity, compassion, teamwork, and quality service.

Benefits & Perks: 

• 24/7 Support: Our staff and team are always available to support you. 

• Competitive Pay: A competitive exempt salary between $78,000-$95,000 with the potential for annual raises and performance bonuses.  

• Health Benefits: Access to medical and dental insurance. 

• Paid Time Off: Paid vacation and sick leave.  

• Performance Bonuses: Earn up to 25% of your salary by sourcing leads and developing them into new business 

• Training and Education: Free continuing education opportunities. 

Why Work with Us? 

At WALH you’ll be part of a supportive, compassionate team that believes in working together to make a difference. Our team is dedicated to helping you thrive in your role, and we offer a variety of resources to support your growth and career development. We have been voted The Seattle Time’s “Best in the Pacific NW” home care for two consecutive years: 2023 & 2024: Celebrating Excellence: With a Little Help Awarded "Best in the Pacific NW.”  

Our Core Values: 

• Service We work tirelessly to exceed the expectations of our clients, provide peace of mind for their families, and create a meaningful environment for our employees. 

• Integrity We strive for authenticity and hold ourselves accountable to our commitments. We say what we do and do what we say. 

• Community We foster connection through our care and educational opportunities, by creating space for staff, clients, care partners, and community members to connect and collaborate. 

• Compassion We approach and we take the time to understand the diverse needs and experiences of all those we work with. 

Join Our Team 

If you’re ready to make a meaningful impact in the lives of others, while working with a dedicated team of professionals, With a Little Help is the place for you. Apply today and become a part of our community, where we support you and each other every step of the way.  

For more information and to see other career opportunities, please visit our website: http://www.withalittlehelp.com/ or contact us at 206-352-7399 to speak with a member of our HR/Recruiting office team.