Service Advisor

Wilson Ford Lincoln is seeking a dedicated Service Advisor to join our team in Saginaw, MI. In this role, you will serve as the key point of contact between our customers and the service department, ensuring an exceptional customer experience while facilitating efficient service operations.

Responsibilities

• Greet customers promptly and courteously, assessing their vehicle service needs.
• Write repair orders accurately and clearly communicate recommended services and repairs to customers.
• Coordinate with technicians to ensure timely and quality service delivery.
• Provide updates to customers during the service process and follow up upon completion.
• Maintain detailed records of all customer interactions and service transactions.
• Collaborate with parts and service departments to manage inventory and workflow effectively.
• Resolve customer concerns professionally and escalate issues when necessary.

Requirements

• Prior experience in a service advisor or customer service role within the automotive industry preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Basic understanding of automotive systems and repair processes is a plus.
• Proficient with computer systems and software applications.

Benefits

• Competitive compensation package (details to be discussed during the hiring process).
• Opportunities for career development and training.
• Supportive and team-oriented work environment.
• Employee discounts on vehicle service and purchases.

About the Company

Wilson Ford Lincoln is a trusted automotive dealership located in Saginaw, MI, committed to providing exceptional vehicle sales and service experiences. We prioritize customer satisfaction and foster a workplace culture built on integrity, teamwork, and continuous improvement.

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