Service Consultant

Williams Ford of Binghamton
2200 Vestal Pkwy E, Vestal, NY
Full Time
$35,000 – $68,000 a year

Williams Ford of Binghamton is seeking a motivated and customer-focused Service Consultant to join our team in Vestal, NY. In this role, you will be the primary point of contact between our valued customers and the service department, ensuring a seamless and positive experience. You will use your strong communication skills and automotive knowledge to accurately assess customer needs, provide detailed service information, and coordinate repairs efficiently.

Service Consultant Compensation and Benefits:

Competitive compensation: $35,000-$68,000
Health, Medical and Dental insurance
401K Plan and 401K Matching
Life Insurance
Vision Insurance
Paid time off and vacation
Growth opportunities
Employee vehicle purchase plans
Long term job security
Flexible Work Schedule
Training Opportunities

Service Consultant Responsibilities:

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

Service Consultant Requirements:

Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Williams Ford of Binghamton