Service Advisor

SERVICE ADVISOR – WHITEFACE FORD | HEREFORD, TX

Compensation and Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Matching 401(k)
• Paid time off and sick leave
• Flexible working hours
• A stable career at a growing dealership with real advancement opportunities
• Be part of a team with over 400,000 social media followers and national visibility in the automotive industry

Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Set up loaner cars and verify insurance before maintenance is scheduled

Requirements:

• Minimum of 1 year in a service department
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager, or service consultant
• Ability to identify problems quickly
• Computer skills and willingness to learn new programs
• Ability to learn new technology, repair, and service procedures
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Positive, friendly attitude
• High school diploma or equivalent
• Previous experience at a Ford dealership is a plus