Service Advisor

Here’s a revised job posting with a strong emphasis on communication, especially in difficult or less-than-ideal situations:

Service Advisor – Whiteface Ford
Hereford, TX

At Whiteface Ford, we believe great service begins with great communication—especially when challenges arise. We’re seeking a Service Advisor who doesn’t just keep customers informed but helps them feel seen, heard, and respected—no matter the situation. If you excel at maintaining professionalism under pressure and bridging the gap between the shop and the customer with clarity and care, we want to hear from you.

Why Join the Ford Family?

Working at a Ford dealership means being part of a legacy that honors the past and invests in the future. At Whiteface Ford, we value service to each other as much as to our customers. We’re committed to open communication, team collaboration, and delivering exceptional experiences—even when the road gets bumpy.

Compensation and Benefits

• Competitive Pay

• Flexible Working Hours

• Health Insurance

• PTO & Sick Leave

• 401(K)

What You’ll Do

• Greet customers warmly and professionally

• Listen actively and take detailed notes—especially when emotions are high or details are unclear

• Set clear expectations regarding service timelines, costs, and outcomes

• Recommend services based on vehicle age, mileage, and history

• Provide accurate estimates for parts and labor

• Follow up regularly to keep customers informed during each step of the process

• Proactively communicate delays, changes, or complications—always with solutions and empathy

• Ensure invoices match the work performed and explain charges clearly to the customer

• Coordinate alternate transportation (loaners, shuttles, pickup, and delivery, etc.) as needed

• Handle pressure with grace and resolve conflicts with professionalism

What We’re Looking For

• 1+ year of experience in a dealership service department

• Past experience as a service advisor, assistant lane manager, or service consultant

• Strong communication and interpersonal skills—especially in difficult or uncertain situations

• Ability to manage customer expectations with honesty, clarity, and tact

• Solid knowledge of automotive systems and repair procedures

• Proficiency with basic computer systems and the willingness to learn new platforms

• Physical ability to lift up to 50 pounds and remain on your feet for extended periods

• Positive attitude, energetic presence, and a strong desire to serve

• High school diploma or equivalent

• Experience at a Ford dealership is a plus

We’re an Equal Opportunity Employer

Whiteface Ford is committed to building a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic under applicable laws.

Apply today and bring your communication skills where they matter most—serving people, solving problems, and building trust every day.