Service Advisor, Mazda, Ford

Job Summary: We are looking for a Service Advisor to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls, and confirm scheduled appointments. 

 

 

• Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
• Actively listen to customers, answering their questions, and directing them appropriately as they request
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
• Advise maintenance recommendations
• Confirm scheduled and missed appointments

• Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
• Strong customer service background
• Excellent verbal and written communication skills
• Punctual, reliable and eager to improve
• Clean driving record and valid driver’s license