Automotive Service Advisor

Automotive Service Advisor
Location: Waxahachie Ford – Waxahachie, TX

About Waxahachie Ford
Waxahachie Ford proudly serves the Waxahachie community and surrounding areas with a commitment to excellence, professionalism, and customer satisfaction. We value our employees, invest in their growth, and create a positive work environment where team members can thrive. Join a dealership that’s dedicated to delivering top-tier service while building lasting relationships with our customers.

Job Type & Schedule
Job Type: Full-time
Schedule: Day shift, Monday to Saturdays 8 am - 5pm

Work Requirements:

• Ability to commute: Waxahachie, TX (Required)

• Work Location: In person

Job Description
We are seeking a customer-focused and detail-oriented Automotive Service Advisor to join our growing service department. The ideal candidate will have experience in customer service and automotive repair knowledge, with the ability to bridge communication between our customers and technicians. This role is key to ensuring our customers receive an exceptional service experience from start to finish.

Responsibilities

• Greet customers promptly and in a friendly manner

• Listen to customer concerns and accurately document repair needs

• Provide detailed cost estimates and obtain proper authorization before work begins

• Communicate clearly with service technicians to ensure customer needs are understood

• Keep customers informed of repair progress and notify them of any changes

• Review and explain completed repairs and charges to customers

• Maintain service records and follow up with customers to encourage repeat business

• Adhere to dealership and manufacturer policies and procedures

Qualifications

• Previous experience as a Service Advisor or in a similar customer service role preferred

• Strong communication and interpersonal skills

• Knowledge of automotive systems and repair processes

• Ability to multitask and work in a fast-paced environment

• Proficiency with computer systems and dealership management software

• Valid driver’s license and clean driving record

• Ability to pass a background check, MVR, and drug screening

Why Join Waxahachie Ford

• Supportive team culture with career advancement opportunities

• Work in a professional, high-energy environment

• Join a trusted dealership with deep community roots

Benefits

• Health, dental, and vision insurance

• Paid training

• 401(k) plan

• Paid time off and vacation

• Employee discounts on vehicles and service

Equal Opportunity Employer Statement
Waxahachie Ford is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe in fostering a diverse and inclusive workplace where all employees feel respected and valued.