Automotive Service Manager

Service Manager – Waxahachie Ford | Waxahachie, TX

About Waxahachie Ford

Waxahachie Ford has proudly served the Waxahachie community and surrounding areas with a strong commitment to customer satisfaction, performance, and excellence. As a trusted member of the automotive industry, we foster a team-first culture that rewards leadership, integrity, and results. We’re currently seeking an experienced and driven Service Manager to lead our service department and help take our performance to the next level.

Job Description

The Service Manager is responsible for overseeing daily operations in our service department, managing a team of 2 to 4 Service Advisors and up to 10 Technicians. This individual will drive departmental efficiency, improve customer satisfaction, and ensure profitability. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment.

This position is commission-based, with earnings tied to gross and retained gross. Base pay typically ranges from $8,000 to $10,000 per month, with potential for more based on growth and department performance.

Job Type & Schedule

• Job Type: Full-time

• Pay: $8,000–$10,000/month with potential for higher earnings based on performance

Work Requirements:

• Work Schedule: Monday through Saturday, 7:00 AM – 6:00 PM

• Ability to Commute: Waxahachie, TX (Required)

• Work Location: In person

Responsibilities

• Oversee the daily operations of the service department

• Lead and support a team of Service Advisors and Technicians

• Monitor and improve key performance metrics, including gross and retained gross

• Ensure timely and high-quality customer service interactions

• Resolve escalated customer concerns professionally and effectively

• Maintain compliance with dealership policies, manufacturer standards, and safety procedures

• Implement process improvements to increase department efficiency and profitability

• Collaborate with other departments to support overall dealership goals

• Foster a positive, high-performance team culture through training, coaching, and accountability

Qualifications

• High school diploma or equivalent required; additional technical or management training preferred

• 3+ years of experience in automotive service management or related leadership role

• Proven success managing fixed ops performance and service profitability

• Strong leadership and communication skills

• Familiarity with dealership management systems (e.g., CDK, Reynolds & Reynolds) is a plus

• Ability to manage multiple priorities in a fast-paced environment

• Valid driver’s license and clean driving record

Why Join Waxahachie Ford

We are a performance-driven dealership that values strong leadership and a commitment to excellence. As part of our team, you’ll be given the tools, support, and opportunity to grow your career while contributing to a trusted and respected brand.

Benefits

• Competitive compensation with performance-based incentives

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Employee discounts on vehicles and services

• Paid training and certification opportunities

• Team-oriented and professional workplace culture

Equal Opportunity Employer Statement

Waxahachie Ford is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe that diversity makes us stronger and strive to build a workplace where everyone feels respected and empowered.