Automotive Service Advisor

Watsonville Ford
550 Auto Center Dr., Watsonville, CA
Full Time
$85,000 – $140,000 a year

Do you want to work for an established dealership in California that has a Mom & Pop feel? Look no further than Watsonville Ford! Our employees enjoy flexible hours with no micromanaging, support for long term growth, and a good team camaraderie.

We are looking for a Service Advisor to join our team. Responsibilities include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Benefits:

Pay based on experience
Hourly plus Commission
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
PTO & Sick Leave
Paid Holidays
401(K)
No Weekends
Employee pricing on vehicles, parts, and service
Great team atmosphere

Location:

In Person. Watsonville Ford 550 Auto Center Dr, Watsonville, CA 95076
Monday - Friday. 9 Hour Days.

Responsibilities:

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

Qualifications:

High school diploma or equivalent
Past experience as a service advisor, assistant lane manager or service consultant
2 years of service advisor experience preferred
High CSI required
Previous experience at a Ford dealership is a plus
Spanish Speaker preferred
Ability to identify the problem quickly
Proven record of achieving exceptional customer satisfaction
Computer skills and willingness to learn new programs (CDK, MyKaarma.)
Organizational skills and professional attitude
Ability to learn new technology and repair and service procedures and specifications
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Watsonville Ford