Labor Management Operations Specialist

Watermark Retirement Communities has been a leader in the senior housing industry for over 30 years, and our commitment to our associates and a strong, positive culture is a significant driver of this success. When you walk through the front door of one of our communities, you will feel something special; an atmosphere of personal, authentic human connection. We call it making Ripples. We invite you to be a part of a team where you are encouraged each day to slow down, see the value in every person, create Ripples, and share stories that celebrate life and the human connection. We are proud of the talented and nurturing associates that have chosen to work for Watermark, and we value each and every one. Join us in creating culture one story at a time!

In this role you will be responsible for the day to day execution of all aspects of labor utilization in collaboration will all of our communities throughout the country. You will be in the unique position to partner with the leaders throughout Watermark including operations, finance. recruting and HR to ensure the effective and labor efficient delivery is provided our residents. The right person for us will have the ability and background to be an integral part of the operations team. One of the most important skill sets to be the right candidate for this role is ensuring standards of overtime usage are not exceeded and to work with the communities and the resources to manage contract labor through efficient and effective scheduling. This position serves as the community’s primary resource for managing labor control and expense to assure that our residents have the best people caring for them at all times. This versatile role will also support additional operational functions as needed.

Job Requirements:

• Working knowledge and experience in understanding how a senior housing community functions and operates from a scheduling and labor management perspective.

• Working knowledge of general accounting, billing and collections and expense management practices.

• Able to perform budget analysis and variance reporting. 

• Computer literacy in MS Office required.  

Proven history of coaching or influencing people

• Problem solving experience.

• Willing to travel.

• Strong decision-making, analytical, problem solving, and conceptual thinking skills.

• Prior regional, multi-site, multi-state experience preferred.

• Familiarity with all employment laws and regulations

• Ability to work as part of a team.

• Excellent communication and interpersonal skills

• Strong commitment to customer service excellence

• The ability to work under pressure and handle challenging situations in a calm and professional manner.

• Takes the initiative, shows confidence, drive, and enthusiasm.

• Ensures high standards, shows initiative, proactivity, and professionalism.

• Polite, tactful, and friendly

• Good level of decision-making ability and a sense of responsibility.

• The ability to plan, organize, and delegate tasks and activities.

• Must adhere to all company policies, SOPs, and other management directives.

Benefits:

• Get Immediate Access to Earned Income Through Dayforce Wallet
• Competitive Wages Excellent Benefits! 
• Easy Shift Scheduling with Mobile App! 
• Recognition and Rewards Program 
• Vacation, Holiday, and Sick Pay 
• 401k Program!  
• Associate Discounts 
• Education and Training Programs Available
  

What you can expect from us:

• Great benefits

• Excellent national and regional support

• Great opportunity to grow with a growing senior housing company

• An extraordinary company culture

Watermark Retirement Communities, Inc, is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQ/Sexual Orientation/Gender Identity or Expression-proudly embracing diversity in all of its manifestations

Watermark Retirement Communities, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Watermark or its affiliates via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Watermark Retirement Communities, Inc. No fee will be paid in the event the candidate is hired by Watermark as a result of the referral or through other means.