Training Manager

At Watermark Retirement Communities, we believe great work begins with purpose. For more than 30 years, we’ve created innovative communities where residents and associates can thrive. If you’re looking to grow your career with a collaborative, people-first organization that welcomes new ideas and values meaningful connections, discover what makes Watermark an extraordinary place to work.

As a Watermark associate, you’ll be empowered to bring your strengths, share your perspective, and help shape what’s next in senior living. You’ll join a team committed to continuous learning, fresh thinking, and creating experiences that make a lasting difference.

We’re looking for a Training Manager who is energized by helping others learn, grow, and succeed. In this role, you’ll have the opportunity to influence associate development across Watermark and contribute to a culture where people feel supported, inspired, and proud of the work they do. Bring your expertise and enthusiasm—and build a rewarding career with purpose at Watermark.

Training Manager - Position Overview:

The Training Manager leads organization-wide orientation, onboarding, learning-resource development, compliance training, and administration of the Relias Learning Management System. Working with Human Resources, operations leaders, and subject matter experts, the role ensures associates receive consistent, accurate, and role-relevant learning support. 

What you will need to qualify for this role: 

• Generous Salary + Bonus
• Competitive Benefits 
• Immediate Access to Earned Income Through Dayforce Wallet
• Recognition and Rewards Program 
• Vacation, Holiday, and Sick Pay 
• 401k Program 
• Education and Training Programs Available

Key Responsibilities:

Onboarding and Orientation 

• Design, manage, and improve orientation and onboarding programs for home office associates, community leaders, and other designated roles. 

• Develop structured 30-, 60, and 90-day plans, role-based requirements, checklists, milestone reviews, and supporting resources. 

• Coordinate schedules, facilitators, communications, materials, completion tracking, and program feedback. 

• Partner with department leaders and subject matter experts to define role-specific onboarding within consistent organization-wide standards. 

Learning and Development 

• Assess training needs and recommend appropriate learning or performance support solutions. 

• Create instructor-led, virtual, and e-learning materials, including presentations, facilitator and participant guides, job aids, videos, and knowledge checks. 

• Apply instructional design, and accessibility principles to produce practical, audience-appropriate content. 

• Manage content review, approval, version control, maintenance, and train-the-trainer support. 

• Support leadership, professional skills, and other learning programs aligned with organizational needs. 

• Facilitate training in person or virtually and evaluate effectiveness through completion of data, learner feedback, knowledge checks, and leader follow-up. 

Compliance Training 

• Coordinate federal, state, and role-specific compliance training with Human Resources, Clinical, Operations, and other subject matter experts. 

• Maintain the compliance matrix, assignment requirements, deadlines, and audit-ready LMS records. 

• Monitor completion, report overdue or at-risk training, guide leader follow-up, and update assignments when validated requirements change. 

Relias LMS Administration 

• Vendor management 

• Administer Relias user and job-title data, training plans, assignments, content, testing, reporting, and troubleshooting. 

• Maintain assignment logic based on role, location, level of care, and confirmed regulatory or organizational requirements. 

• Create and schedule supervisor reports and provide guidance and support for administrators, leaders, and learners. 

• Partner with Data Integration and Information Technology to resolve data, access, integration, and system issues. 

• Monitor LMS data quality, recommend process and configuration improvements, and manage the vendor relationship. 

Performance and Talent Development Support 

• Partner with the Vice President of Human Resources to provide manager training and resources for KPIs, goal setting, check-ins, calibration, performance reviews, talent reviews, and development planning. 

• Help leaders connect development goals with relevant learning opportunities and business priorities. 

Communication and Stakeholder Engagement 

• Communicate learning programs, requirements, deadlines, and resources clearly across the organization. 

• Build effective partnerships and clarify training ownership, timelines, content-review responsibilities, and follow-up expectations. 

• Champion continuous learning and consistent associate and leader development. 

Key Competencies: 

• Learning Focus: Creates practical, learner-centered programs and resources. 

• Operational Accuracy: Maintains reliable assignments, records, reports, and content. 

• Organization and Follow Through: Manages recurring responsibilities and deadlines with attention to detail. 

• Partnership and Communication: Clarifies needs, ownership, expectations, and requirements across audiences. 

• Continuous Improvement: Uses feedback and data to strengthen programs, resources, and LMS processes. 

Watermark Retirement Communities, Inc, is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQ/Sexual Orientation/Gender Identity or Expression-proudly embracing diversity in all of its manifestations

Watermark Retirement Communities, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Watermark or its affiliates via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Watermark Retirement Communities, Inc. No fee will be paid in the event the candidate is hired by Watermark as a result of the referral or through other means.