Customer Service Associate (CSA) at $14/Hr plus commission

Customer Service Associate

A dependable, organized problem-solver who makes every customer feel taken care of, helping them find the right membership to keep their car clean for happiness and peace of mind with one convenient monthly payment.

 About the Role

Wash Masters is looking for a Customer Service Associate who takes pride in helping people and making sure the details are handled well. You’ll be a reliable point of contact for customers, help answer questions, resolve concerns, and support the day-to-day processes that keep our operation running smoothly. The right person is thoughtful, organized, steady under pressure, and committed to following through. 

What You’ll Do

• Provide helpful, courteous service and respond to customer questions in person and through available communication channels.

• Listen carefully to customer concerns, gather the necessary details, and work toward practical resolutions. 

• Explain services, membership information, account details, and policies accurately and consistently. 

• Complete customer transactions, account updates, and related administrative tasks with attention to detail. 

• Document customer interactions if needed and follow established procedures for handling requests or escalating issues.

• Coordinate with team members and managers to ensure customer needs are addressed promptly. 

• Monitor assigned tasks and follow through to completion rather than allowing details to fall through the cracks. 

• Maintain an organized, professional work area and help uphold Wash Masters service standards.

What We’re Looking For 

• Strong listening, communication, and customer-service skills. 

• Organized and detail-oriented, with the ability to manage multiple requests and priorities. 

• Patient, dependable, and consistent when working through questions or problems. 

• Comfortable following procedures while using good judgment when a situation needs attention. 

• Able to communicate clearly, keep accurate information, and follow up on commitments. 

• Previous customer service, administrative, or retail experience is beneficial; training will be provided on Wash Masters systems and processes.

What Success Looks Like 

• Customers receive accurate information and timely, thoughtful assistance. 

• Requests and concerns are documented, addressed, and followed through. 

• Transactions and administrative details are completed accurately. 

• Established processes are followed and the team can rely on consistent support. 

• Must be able to maintain and manage their register accurately.

• Must be able to keep their areas neat and tidy and uphold the Wash Masters' standards.

• Must promote and sell passes at a 20% conversion rate with customers. 

• Must have the ability to work a non-traditional work schedule. (weekends, holidays, evenings) as needed.

• Complete other job roles, tasks and duties as assigned by management. 

• Must be presentable and maintain good hygiene, no facial piercings or tattoos, other visible tattoos covered while working.

Start Here: Culture Index Survey Completing the Culture Index survey is the first step in our hiring process. Please set aside about 8–10 minutes to complete the survey, preferably on a laptop or tablet rather than a phone. Choose the words that naturally resonate with you, answer honestly, and don’t worry about looking up definitions. CULTURE INDEX SURVEY LINK: https://go.cultureindex.com/s/v36unTfEu8