Automotive Service Advisor

Volvo Cars Walnut Creek
5510 Scarlett Dr, Dublin, CA
Full Time
$108,000 – $168,000 a year

Grow your career. Volvo Cars Dublin has immediate opening for key advisor role on our team. Shop is busy and customers love their Volvo. If you're looking for the right place to grow your career, we should talk.

We're a fast growing and stable company that is locally owned. Join a team that values you and wants you to succeed. Enjoy your workday alongside others with high ethics. We have a proven record of training and promoting. We’re a family operated business with a culture based on respect, listening, fairness, strong values, and accountability. If you would like to be among others who share this ethos, let’s talk to see if we’re a good fit. Email or call to start a dialog or simply go straight to completing an application on our website: VolvoCarsDublin.com

VOLVO CARS DUBLIN is rising to the top thanks to the amazing people on our team that contribute their skills, effort, and positive attitude. Our growth and internal promotions have opened up new opportunities in nearly every position. We've put together a highly motivated and energetic team and looking for someone with the same type of enthusiasm. If this sounds like a good fit then we look forward to you joining our team!

Benefits

Company contributes to 401(k) Retirement Plan
Platinum Medical Benefits
Dental and Vision
5 day work week, Monday through Friday

Compensation based on hourly + bonus for ELR + hours sold + CSI, estimated range: $108,000 to $168,000 per year + benefits. New hires get 3 month guarantee.

Responsibilities

Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

Service Advisor experience a must. (Volvo experience preferred but not required)
Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Knowledge of CDK a plus, but not required.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Volvo Cars Walnut Creek