Service Department Receptionist / Customer Experience Representative

Volvo Cars Dublin – Dublin, CA

Starting Pay: $21.00 per hour

Volvo Cars Dublin is looking for a friendly, professional, and dependable Service Department Receptionist / Customer Experience Representative to join our growing team.

This is an important customer-facing position and a great opportunity for someone who enjoys working with people, staying organized, and being part of a fast-paced team.

You will be one of the first people our Service Department customers interact with, so personality, professionalism, and a genuine desire to help people are extremely important.

What You’ll Do

·         Greet and welcome customers arriving at the Service Department

·         Answer incoming phone calls and direct customers to the appropriate department or Service Advisor

·         Assist customers with general questions and service needs

·         Direct customers to their Service Advisor and assist with the check-in process

·         Help manage customer flow during busy service hours

·         Assist with scheduling and appointment-related tasks

·         Contact customers when their vehicles are ready for pickup

·         Assist Service Advisors with administrative and customer-service responsibilities

·         Maintain a clean, organized, and welcoming reception area

·         Communicate professionally with customers, Service Advisors, Technicians, Parts, and Management

·         Help ensure every customer receives a positive experience from arrival through vehicle pickup

What We’re Looking For

The ideal candidate is:

·         Friendly and approachable

·         Professional and confident communicating with customers

·         Reliable, punctual, and team-oriented

·         Organized and detail-oriented

·         Comfortable answering multiple phone calls and assisting customers in a busy environment

·         Able to multitask and prioritize throughout the day

·         Comfortable using computers and learning new software

·         Positive and willing to help wherever needed

·         Able to remain calm and professional when things get busy

Automotive or dealership experience is a plus, but not required.

This Could Be a Great Fit If You…

·         Enjoy working with people

·         Have excellent customer service skills

·         Like a fast-paced work environment

·         Take pride in making customers feel welcome

·         Are looking for an opportunity to get into the automotive industry

·         Want to be part of a team where your work makes a difference

You don’t have to be an automotive expert. We can teach you the automotive side of the job.

What we’re looking for is someone with the right attitude, work ethic, and customer-service mindset.

Why Volvo Cars Dublin?

We’re working to build a Service Department centered around customer satisfaction, teamwork, communication, and accountability.

You’ll work alongside experienced Service Advisors, Technicians, Parts, and Management in a professional dealership environment.

We value people who take pride in their work, support their teammates, and understand that a great customer experience starts with how we’re treated when we walk through the door.

Position Details

Job Title: Service Department Receptionist / Customer Experience Representative
Location: Volvo Cars Dublin – Dublin, CA
Pay: $21.00 per hour starting
Employment Type: Full-Time
Schedule: Monday–Friday

How to Apply

If you’re outgoing, organized, dependable, and enjoy helping people, we’d love to meet you.

Apply today to join the Volvo Cars Dublin Service Team!