Product and Technology Specialist

Position Overview:
Join the Volvo Cars Brooklyn team as a Delivery Specialist / Volvo Product Ambassador! In this dual-role, you will ensure that every customer receives their vehicle in perfect condition while showcasing the exceptional features and benefits of our Volvo lineup. You’ll facilitate a seamless delivery experience, assist customers in understanding their new vehicle, and build lasting relationships, all while delivering outstanding service.

Description:  

The Product & Technology Specialist (“PTS”) is a customer-focused role designed to assist both Sales & Service customers as a product expert, with a strong emphasis on Volvo product, technology, and ultimately – creating a great Volvo customer experience.

GOAL: Create a tailored customer experience though improving customers’ understanding of the vehicle and its technologies, kicking off the introduction into the Volvo Family and strengthening the bond between the customer
and the dealership.

 Key Responsibilities:

• Vehicle Delivery & Preparation:
  Ensure vehicles are meticulously cleaned, detailed, and inspected before delivery. Address any damages or adjustments in collaboration with the service team to ensure every car is in pristine condition.

• Customer Engagement:
  Greet customers with a warm, friendly demeanor and guide them through their vehicle’s features and functions, answering questions and ensuring a memorable, informative delivery experience.

• Documentation & Finalization:
  Complete all necessary paperwork related to vehicle delivery, ensuring the customer receives manuals, keys, and any other required documents to finalize the sale.

• Test Drive Coordination:
  Conduct a final test drive to familiarize the customer with key features, technology, and safety protocols, ensuring they feel comfortable and confident with their new vehicle.

• Customer Relationship Building:
  Develop and maintain strong, long-term relationships with customers, addressing concerns and providing technical assistance. Follow up after delivery to ensure complete satisfaction.

• Inventory & Record Maintenance:
  Maintain accurate delivery records and ensure all vehicle inventory data is updated promptly.

• Team Collaboration:
  Work closely with the sales team, service department, and finance to ensure timely and smooth vehicle deliveries. Coordinate to resolve customer issues as needed.

• Product Ambassadorship:
  Serve as a Volvo Product Ambassador, showcasing the lineup of vehicles and providing customers with detailed information on features, benefits, and Volvo's commitment to quality.

• Safety & Compliance:
  Follow all company policies, safety guidelines, and regulatory requirements to ensure deliveries are executed professionally and securely.

What We Offer:

• Premium medical and dental insurance plans
• A comprehensive 401(k) plan with company match
• Paid time off to relax and rejuvenate
• Career growth and professional development opportunities
• Paid training to enhance your skills
• Employee vehicle purchase programs
• A supportive, family-owned and operated business culture
• Long-term job security and stability
• Discounts on products and services

Qualifications:

• Experience: Previous experience in automotive sales, customer service, or vehicle delivery is preferred but not required.
• Skills: Excellent communication and interpersonal skills with a focus on delivering exceptional customer service.
• License: A valid driver’s license with a clean driving record is required.
• Physical Requirements: Comfortable performing tasks such as walking around vehicles, demonstrating vehicle features, and assisting customers in and out of cars.
• Schedule: Flexibility to work evenings, weekends, and holidays as needed. A 40-hour work week is expected.

Apply Today and Become a Key Member of the Volvo Cars Brooklyn Team!