Service Advisor

Volvo Cars Manhattan
565 11th Avenue, New York, NY
Full Time
$80,000 – $150,000 a year

Sign on bonus based on Volvo or proven track record experience!

Volvo Cars of Manhattan is an elite new and pre-owned retailer of Volvo vehicles conveniently located in New York City, respected as one of the most successful luxury and performance automotive dealers in the world. We are committed to service and building long lasting friendships with our clients.. Our soaring Sales and CSI reflect the professionalism and dedication to our clients and the lifestyle for which Volvo Cars of Manhattan has become known.

At Volvo Cars of Manhattan, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. Volvo Cars of Manhattan is always looking for a qualified, driven and professional individuals to join our sales and service teams to begin a career with our luxury dealerships.

$60-$150K based on performance

What We Offer

Medical and Dental
401K Plan
Paid sick time off
Paid vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Discounts on products and services
- ie: Monthly Phone Bill

Responsibilities

Oversees flow of Drive Lane
Oversees personal loaner fleet
Maintain manufacturer certification
Maintain benchmark and above customer service scores
Ensures that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently

Qualifications

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Valid driver's license

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Volvo Cars Manhattan

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