Express Service Advisor

VW of Olympia is looking for a highly motivated full-time Express Service Advisor that is focused on customer satisfaction to join our team.  This individual will provide leadership in motivating, managing and evaluating Service Technicians. The Express Service Advisor will efficiently coordinate, schedule and manage Service Technician's time, while maintaining the work order process. This role will also communicate with the customer in regard to quotes, job status and scheduling.  Apply today to be a part of our Service team!

I-5 Cars Is More Than Just a Career

When you choose a career with the I-5 Auto Group you aren’t just becoming an employee, you are becoming a part of the family. 

 We believe it’s important to match each employee with a position that best fits their strengths. We want every team member to succeed and to have a career that is filling to them. When our employees are happy, WE are happy; and most importantly, our customers are happy. Our customers are our top priority and we will go to great lengths to make sure that their needs are met. We strive to provide an experience unlike any other dealership, and we rely on our team to accomplish this. We are constantly evolving to make sure our customers are receiving the best service available. Mediocrity is not an option.

 We also believe in growth. We want you to become the best you can be so we can grow together. We’ve been using this mantra for over two decades, and as a result we’ve been able to open multiple new locations in southwest Washington that sell and service hundreds of cars every month. We couldn’t accomplish this without our team’s hard work and their ability to grow with us.

 We understand that the automotive industry is always evolving, and we will ask you to continue to evolve with us. When we work hard, and work together, anything is possible.

Benefits/Perks

• Healthcare- medical, dental, vision, HSA for Full-time employees

• 401K with employer match

• Employee Discounts-sales, parts, and service

• 100% employer paid tuition and books through Strayer University for employees and their families!

• 80 hours paid vacation, paid sick time, and 7paid holidays

• Hourly pay $16.66-$25.00/ hour depending on experience

• Full-time position, that includes weekends. Must be willing to work weekends

Responsibilities:

• Attitude is everything—greet service department customers promptly and courteously

• Listen to customers needs and accurately document service request and rely to technician

• Upsell recommended/additional services using low-pressure, high-integrity methods

• Provide accurate estimates of repair/maintenance costs

• Adhere to company policies and procedures regarding safety, ethics, and customer satisfaction.

• Follow up on each repair and keep customers informed of progress

• Sell and manage extended warranties

• Inspect repair quality and ensure that all work is complete

• Review and explain repairs and associated costs with customers

• Keep Service Manager informed of all problems and potential problems

• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Physical Requirements:

• Ability to stand or walk for extended periods.

• Excellent hand-eye coordination.

• Manual dexterity to manipulate small parts and tools.

• Ability to lift and carry heavy objects (up to 50 pounds).

• Flexibility to bend, stoop, and reach.

• Clear vision and hearing to effectively communicate with clients and colleagues.

• Ability to withstand various weather conditions, such as heat, cold, or rain, when required to work outside

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.