Client Care Coordinator

Visiting Angels Columbus West
41 Croswell Rd, Columbus, OH
Full Time
$45,000 – $50,000 a year

Want to make a difference every day? Like to solve puzzles? Have excellent Customer service abilities?

Join Visiting Angels Columbus West, an award winning Home Care Company, as a Client Care Coordinator! We are searching for an additional Client Care Coordinator to work with our clients to provide quality home care services. This is a challenging but rewarding opportunity for someone who wants to feel like they are making a difference in the life of seniors in Central Ohio by matching caregiver skills/talents with client needs. Must be able to multi task at a high level and be able to "fit" and change schedules together as needed.

Schedule caregivers to meet client scheduling and care needs
Conduct regularly scheduled follow up telephone calls and home visits with clients to ensure high satisfaction
Counsel caregivers to meet client and company expectations
Recognize and reward good job performance and promote caregiver recognition
Maintain detailed documentation on all scheduling changes and corrections
Develop and maintain positive relationships with clients, their families, and caregivers
On call responsibilities

We Offer:

Life /work balance
Excellent pay with bonuses
Health and Wellness Insurance
Paid time off
401K
Free AAA membership with roadside assistance after 90 days
M- F work schedule
Supportive fun work environment
Experienced, tenured co workers

To be considered:

Prior experience scheduling multiple employees and clients (Home Care scheduling preferred)
Ability to listen and communicate clearly fluently and diplomatically
Route Efficiency
Creative thinking
Ability to do caregiver phone screening
Willing to do On Call
Able to remain flexible, resilient, calm and maintain a sense of humor in all situations
Work independently and proactively with minimum direction or supervision
Proficient with Microsoft Office, scheduling systems and other healthcare industry related software
Pass a thorough background screening and have excellent employment references

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Visiting Angels Columbus West

If you have questions, please contact caleba@visitingangels.com