Client Care Coordinator

Want to make a difference every day?  Like to solve puzzles?  Have excellent Customer service abilities? 

Join Visiting Angels Columbus West, an award winning Home Care Company, as a Client Care Coordinator!  We are searching for an additional Client Care Coordinator to work with our clients to provide quality home care services.  This is a challenging but rewarding opportunity for someone who wants to feel like they are making a difference in the life of seniors in Central Ohio by matching caregiver skills/talents with client needs.  Must be able to multi task at a high level and be able to "fit" and change schedules together as needed. 

• Schedule caregivers to meet client scheduling and care needs
• Conduct regularly scheduled follow up telephone calls and home visits with clients to ensure high satisfaction 
• Counsel caregivers to meet client and company expectations
• Recognize and reward  good job performance and promote caregiver recognition
• Maintain detailed documentation on all scheduling changes and corrections
• Develop and maintain positive relationships with clients, their families, and caregivers 
• Occasional paid on call responsibilities

We Offer: 

• Life /work balance
• Excellent pay with bonuses
• Health and Wellness Insurance
• Paid time off
• 401K
• Free AAA membership with roadside assistance after 90 days
• M- F work schedule
• Supportive fun work environment
• Experienced, tenured co workers 

To be considered: 

• Prior experience scheduling multiple employees and clients (Home Care scheduling preferred) 
• Ability to listen and communicate clearly fluently and diplomatically 
• Route Efficiency
• Creative thinking
• Ability to do caregiver phone screening  
• Willing to do On Call
• Able to remain flexible, resilient, calm and maintain a sense of humor in all situations 
• Work independently and proactively with minimum direction or supervision 
• Proficient with Microsoft Office, scheduling systems and other healthcare industry related software 
• Pass a thorough background screening and have excellent employment references