Weekend On-Call Assistant

POSITION PURPOSE:

The Weekend On-Call Assistant is responsible for responding to time-sensitive phone calls, system messages, and e-mails, and performing emergency scheduling for caregiver call-outs. The Scheduler furthermore provides a report of weekend activity. The Weekend On-Call Assistant reports to the Director of Operations.

CLASSIFICATION:

Nonexempt, On-Call Stipend

HOURS OF WORK:

This position is on-call from Saturday 9:00 AM to Monday 9:00 AM.

LOCATION:

Remote. Training will be conducted in the Puyallup headquarters, and occasional visits to the Puyallup headquarters will be required thereafter.

PRINCIPAL FUNCTIONS:

• Respond to phone calls that should only be time-sensitive. Politely but firmly instruct callers with non-urgent business to send e-mails or system messages or call back during office hours.
• Respond to time-sensitive voicemails, system messages, and e-mails immediately.
• Assist as needed with clocking in and clocking out caregivers.
• For Caregiver call-outs, thoroughly attempt to find and schedule replacement Caregivers within established guidelines. Enter required notation and memos for such shifts. Communicate with affected Clients as needed.
• Escalate challenges, disputes, and emergencies as needed.
• Complete required reporting of weekend activity.
• Maintain professionalism in all interactions with employees, Clients, and other external parties.
• Maintain absolute confidentiality of all information pertaining to employees, Clients, Clients’ families, and business operations.

QUALIFICATIONS:

• Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software is desirable.
• Ability to listen and communicate clearly, fluently, diplomatically, and proactively, both orally and in writing.
• Ability to remain flexible, resilient, calm, and maintain a sense of humor in all situations.

PHYSICAL/ENVIRONMENTAL DEMANDS:

• The employee must remain connected to reliable internet for the duration of the weekend.
• The employee must be able to work punctually and effectively in a remote setting of their choice with variable work volume.