Office Scheduler (Remote Part-Time)

Company Overview

Visiting Angels is a national, private duty network of home care agencies. We are proud to be the nation's leading provider of non-medical senior home care services. Our Angels provide in-home care, respite care, senior personal care, elderly care, companion care, and elder care services.

Work Location: This is a remote part-time contractor position. FLEXIBLE work environment and hours. 1-3 days/week. Day shifts and on-call available.  

Primary Responsibility: This role will primarily assist during business hours scheduling client/team member shifts, and On-Call rotations.

Additional Details: Assistance is needed with day shift scheduling as needed. This role will assist the office team via picking up available day shifts and working with clients/employees to schedule shifts AND/OR capturing notes for the office team to handle after shift. 

Job Summary

This is a fast-paced scheduling position that requires problem solving skills and the ability to create win-win solutions. Prior experience scheduling in Home/Healthcare highly desired.

Responsibilities and Duties

• Strong customer service skills

• Scheduling employee shifts

• Managing caregivers

• On-Call Shifts: Option to assist with after hours support if desired.

• Nice to have, but not required: Able to serve as emergency/backup caregiver e.g. CNA. (Local applicants only) 

• Answering the telephones in a timely and professional manner.

• Handling client issues and requests

Qualifications and Skills

• Required: 2+ years experience working with staffing/scheduling tools.

• Preferred: Experience with ClearCare scheduling software. 

• Preferred: Current or former CNA.

• Preferred: Prior experience scheduling in fast paced environment

• Background/ Experience in Caregiver Role

• Proven customer service experience

• Able to respond to clients/team members within 15 minutes. 

• Proficient with Microsoft Office Word, Excel and Powerpoint. 

• Some post-high school education, 2-4 Year Degree preferred. 

• Not required, nice to have: Some medical billing or process documentation experience.