Network Technician

Job Title: Network Technician

Job Location: Great Falls or Billings, MT

Department: Network Operations

Reports to: Network Operations Supervisor

Employment Type: Full-Time, Non-Exempt

Job Overview: Vision Net, Montana’s largest state-wide network and premier data center provider is seeking a skilled and detail-oriented Network Technician to install, maintain, and troubleshoot telecommunications systems and network infrastructure. The ideal candidate will have hands-on experience with fiber optics, routers, switches, and other networking equipment while ensuring optimal performance and reliability of Vision Net’s network.

Essential Job Duties and Key Responsibilities:

• Install, configure, and maintain telecommunications equipment including routers, switches, modems, and structured cabling.
• Perform diagnostics and repairs on network hardware and software issues.
• Conduct routine inspections and preventive maintenance on network infrastructure.
• Collaborate with engineering and IT teams to support network upgrades and expansions.
• Document network configurations, maintenance activities, and service reports.
• Respond to service tickets and troubleshoot connectivity issues in a timely manner.
• Ensure compliance with safety standards and industry regulations.
• Assist in planning and implementing network security measures.
• Provide technical support and training to end-users as needed.
• Work in a safe and effective manner.
• Maintain confidentiality of company information and records when required.
• Travel to remote locations for work with scheduled and non-scheduled notice.
• Work independently and within a team.
• Hold a valid Montana driver’s license, and safe driving record.

Additional Job Duties and Responsibilities:

• Perform other duties and responsibilities as required or assigned.

      Knowledge, Skills, and Abilities:

• Telecommunications technologies (Voice, Data, IP, Ethernet, Photonics, Security).
• Network protocols (DWDM, BGP, TCP/IP, SIP, OSPF, SNMP, MPLS).
• Industry best practices and standards.
• Industry regulations and compliance requirements.
• OSS/BSS systems and network management tools.
• Microsoft 365 and other relevant software.

      Education and Experience:

• Associate degree or technical certification in Telecommunications, Networking, or related field (Bachelor’s degree preferred).
• 3-5 years of experience in telecommunications or network support
• Certifications such as CompTIA Network+, Cisco CCNA, Palo Alto Certified Network Security Engineer (PCNSE)/Administrator (PCNSA), or BICSI.

     Any combination of the above requirements or equivalent education will be considered

     Working Conditions:

• Full-time, rotating shifts (weekends, evenings, overnights, holidays).
• Rotating On-Call duty may also be required.
• Frequent in-state travel and overnights.
• Sitting or standing for extended periods of time.
• Occasional outdoors work in adverse weather conditions.
• Occasional confined spaces conditions.

     Reasonable accommodation for individuals with disabilities will be made.

     Additional Information:

     This job description is not intended to be all-inclusive. An employee will also perform other related business duties as assigned. Vision Net reserves the right to           revise or change job duties and responsibilities. This job description does not constitute a written or implied contract of employment.