General Manager

The Embassy Suites by Hilton is currently seeking a General Manager to join our team.

As the General Manager, you will be responsible for the day-to-day operation of a 277 suite hotel with a strong emphasis on sales, financial management, employee development and training, and quality assurance. Your main goal will be to establish and maintain a positive environment to meet and exceed guest expectations. This is a leadership role where you will have the opportunity to make a significant impact on the success of the hotel. You need to have full service experience of a like property to be considered.

The Embassy Suites - Jacksonville is a proud member of the Hilton family. Our team members enjoy exciting benefits and opportunities for growth. The hotel's prime location offers convenient access to the University of North Florida, Everbank Field, Baseball Grounds of Jacksonville, Florida Theater, and the beach which is just a 20-minute drive away. We are an equal opportunity employer and value diversity in our workforce. Join our team and become part of our success story!

• Team Member Hotel Discounts
• Medical, Dental, Vision 
• Employer Paid Life Insurance 
• Room Discounts 
• 401K with match
• Positive Company Culture

Responsibilities

• Deliver results that contribute to the mission and overall success of the hotel by achieving performance objectives focused on business revenues, guest and associate satisfaction, and effectiveness and efficiencies.
• Maintain a high-quality product to ensure exceptional guest experiences.
• Maximize room revenues by anticipating and planning for market shifts, developing and monitoring strategic marketing prospects, implementing annual business and marketing plans, and participating in national marketing efforts.
• Build and maintain rapport with key community contacts to ensure a visible presence in the local community.
• Oversee the security function to ensure a safe and secure environment for guests, employees, and hotel assets.
• Maintain a proactive human resources function to ensure employee motivation, training and development, wage/benefit administration, and compliance with policies, procedures, and labor regulations.
• Monitor the performance of financial and operational plans for the hotel, supporting the overall objectives of the corporation.
• Develop the annual budget and make recommendations for capital improvements to enhance the assets of the company and brand loyalty.

Qualifications

• High School Diploma/GED or equivalent 5+ years of related hotel and management experience.
• A proven track record of meeting budgets, an understanding of P&L statements, budgets, and cost/inventory control.
• Field management experience is preferred and a sales background is a plus.
• Excellent communication, problem-solving and PC (Windows-based software) skills will be required.
• Proven track record of service and financial success.

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.