AUTO Service BDC Customer Care Specialist
8011 Interstate 35 S, San Antonio, TX
Full Time
8011 Interstate 35 S, San Antonio, TX
Full Time
Service Business Development Coordinator
Location: Vara Chevrolet (IH-35 South, San Antonio TX 78224)
Schedule: Full-Time | 5-day work week with alternating Saturdays | Closed Sundays
About the Role
Vara Chevrolet is growing, and we are looking for a Service Business Development Coordinator to be the welcoming voice of our service department. If you have a positive, "can-do" attitude and love helping people, we want to hear from you!
Key Responsibilities
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Customer Communication: Answer incoming service calls, schedule appointments, and provide timely status updates.
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Inquiry Management: Monitor and respond to customer inquiries across BDC tools, automated systems, and email.
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Outbound Outreach: Contact past and current customers regarding factory recalls and recommended maintenance.
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Service Follow-Ups: Re-engage customers who previously declined services, recalls, or special-order parts.
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Administrative Support: Create internal repair orders and manage loaner vehicle services.
- Other tasks assigned by manager.
Qualifications
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Experience: At least one prior role in customer service.
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Skills: Excellent communication, strong reliability, and a collaborative, team-first mindset.
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Education: High school diploma or equivalent.
- Requirements: Valid driver's license and a positive attitude.
- Spanish speaker is preferred
- Dealership experience is preferred
Compensation & Benefits
- Medical: Company covers 75% of employee medical insurance premiums.
- Retirement: 401(k) with employer match.
- Paid Time Off:
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Major holidays, floating holidays, and a 3-day Easter weekend.
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Sick leave.
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5 days paid vacation after 1 year.
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10 days paid vacation after 2 years.
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Additional Perks: Affordable dental, vision, and supplemental insurance options, plus a flexible schedule.
Vara Chevrolet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At-will employer.
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