Automotive Delivery Service Advisor (Entry - Level)

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.

Van Bortel believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.

Please direct all inquiries to the hiring manager, Marnie Race.

Job Desscription

We are seeking a highly organized, customer-focused Automotive Delivery Service Advisor to support our dealership's vehicle preparation and delivery operations. This is an entry-level, full-time position working three 12-hour days per week, offering an excellent opportunity to build a long-term career in automotive service and operations. We are looking for a highly motivated team player with computer and phone skills, who is highly motivated and able to communicate with multiple departments.

In this role, you will oversee the workflow of two technician teams, coordinate vehicle preparation for the Sales Department, manage new vehicle inventory arriving for sale, and ensure sold vehicles are properly prepared and delivered to customers. You will also assist with a limited customer drop-off schedule, identify maintenance opportunities for the Express Service Team, and receive training to grow into an Express Service Advisor role or main shop Service Advisor role.

Compensation includes an hourly base rate with the opportunity to earn weekly commissions based on Key Service Indicator (KSI) performance and technician productivity.

Benefits 

• Medical, Dental & Vision Insurance 
• 401K Plan + Match
• Paid time off and vacation
• Short/Long Term Disability
• Mentorship Program 
• Growth opportunities 
• Paid Training
• Life Insurance 
• Legal Services provided 
• Employee vehicle purchase plans
• Health and wellness 
• Discounts on products and services

Responsibilities

• Coordinate and manage vehicle preparation activities for the Sales Department.
• Oversee all new inventory vehicles arriving at the dealership and ensure timely readiness for sale.
• Manage sold vehicle preparation and pre-delivery inspections to ensure vehicles meet dealership standards.
• Maintain and supervise a limited customer drop-off schedule.
• Identify and recommend maintenance and repair services for Express Service customers.
• Open, maintain, and close repair orders within the dealership's Dealer Management System (DMS).
• Dispatch and distribute work efficiently between technician teams.
• Monitor service workflow to ensure vehicles are completed accurately and on schedule.
• Provide and review digital Multi-Point Inspection (MPI) videos and recommendations with customers when applicable.
• Communicate vehicle status updates and work progress with Sales, Service, and other dealership departments.
• Maintain accurate documentation and administrative records.
• Reinforce company policies and operational standards.
• Ensure compliance with all applicable laws, regulations, and dealership procedures.
• Participate in ongoing training to develop into an Express Service Advisor role.

Qualifications

• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Strong attention to detail and follow-through.
• Leadership potential with the ability to coordinate technician workflow.
• Effective time management and prioritization skills.
• Customer-focused attitude with a professional demeanor.
• Team-oriented, self-motivated, and dependable.
• Ability to work independently with minimal supervision.
• Comfortable learning dealership software and operational processes.
• Professional and well-groomed appearance.
• Valid driver's license with a clean driving record.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.