Automotive Call Center

Van Bortel Subaru of Rochester
4211 W Henrietta Rd, Rochester, NY
Full Time
$20 – $22 an hour

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.

Van Bortel believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility to render our customers the best possible support and to provide our employees a secure future.

Inquiries should be directed to the hiring manager, Melody Powenski.

Benefits

Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off and vacation
Short/Long Term Disability
Mentorship Program
Growth opportunities
Paid Training
Life Insurance
Legal Services provided
Employee vehicle purchase plans
Health and wellness
Discounts on products and services

Job Summary

This position provides support to the rest of the dealership in various functions including but not limited to inbound calls, customer support and appointment coordinating.

Responsibilities, Knowledge and Skills

Possess excellent verbal and written communication skills to interact with customers and co-workers in a professional and helpful manner in person or via phone or written correspondence
Possess strong organizational skills including the ability to manage multiple projects and details simultaneously
Possess an analytical ability to find solutions to various problems
Ability to create, compose, and edit written materials
Ability to gather data and compile information
Ability to work productively in a fast paced, stressful environment

Qualification

Happy, positive, energetic tone of voice, required
High school diploma required
Conversing with customers in a positive manner, asking probing questions to assist the customer is required
Attendance and punctuality for scheduled working shifts is required
Prior Call Center experience preferred
Experience with computers, printers, copiers, telephone, scanner, calculator is required
Experience with Microsoft products is helpful
Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, or kneel, climb and perform repetitive motions of the hands and/or wrists
Close mental and visual attention required to perform work dealing primarily with preparing and analyzing information, using a computer terminal, and reading and speaking on a phone

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Van Bortel Subaru of Rochester