Care Coordinator

Position Summary 

The Care Coordinator serves as the primary point of contact for clients, family members, and caregivers regarding care delivery, service needs, and changes in condition. This role is responsible for overseeing client care, ensuring service quality, and maintaining accurate and up-to-date care plans. 

The Care Coordinator plays a critical role in client satisfaction, caregiver alignment, and continuity of care through both in-office coordination and in-person visits. 

Key Responsibilities 

Responsibilities include, but are not limited to: 

• Conduct introductory, supervisory, and ongoing client visits, including 30-, 60-, 90-day, and quarterly visits 

• Assess and monitor client condition, service quality, and care outcomes 

• Develop, implement, and update individualized care plans 

• Respond to and follow up on incidents, hospitalizations, and changes in condition within 24 business hours 

• Collaborate with Scheduling Coordinators to ensure appropriate caregiver-client matching and scheduling alignment 

• Ensure caregivers are properly trained and prepared to meet client-specific care needs 

• Communicate and escalate caregiver performance or client concerns to appropriate leadership in a timely manner 

• Maintain accurate and timely documentation in the company’s home care software system 

• Provide consistent, high-quality customer service to clients, families, caregivers, and referral partners 

• Assist with new caregiver orientation and onboarding 

• Participate in and support ongoing caregiver training and in-services 

• Provide coaching and feedback to caregivers to support performance and client satisfaction 

• Maintain and strengthen professional relationships with referral sources 

• Support the Business Development team with community outreach and events, including health fairs and senior expos 

• Assist with client assessments as needed 

• Occasionally assist with direct care shifts during  staffing shortages or high-demand periods 

Work Environment & Schedule 

• Approximately 60% office-based and 40% field-based responsibilities 

• Standard schedule: Monday through Friday, 8:00 AM – 5:00 PM 

• Flexibility required to address client or operational needs outside of standard hours 

• Participation in on-call rotation, including evenings and weekends 

Qualifications, Certifications & Requirements 

• High school diploma or GED required; college degree preferred 

• Minimum 2 years of care coordination or related healthcare experience preferred 

• Experience in home care, home health, assisted living, or similar setting strongly preferred 

• Clinical background (e.g., CNA, LPN) preferred but not required 

• Current CPR and First Aid certification 

• Valid driver’s license, reliable vehicle, and current auto insurance 

• Ability to travel throughout the service area during the workday 

• Successful completion of background check and motor vehicle report 

• Current negative TB test or chest x-ray 

• Ability to safely perform job duties in both office and client home environments 

• Ability to travel frequently within the service area 

• Ability to remain professional and effective in fast-paced and high-pressure situations 

Skills & Competencies 

• Strong organizational and time management skills 

• Excellent communication and interpersonal abilities 

• Ability to build rapport with seniors and families 

• Proficiency in Microsoft Office, Outlook, and web-based systems 

• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines 

• Demonstrated ability to supervise, train, and support caregivers 

Job Type 

Full-time, salaried position. Schedule: Monday through Friday, with flexibility as required to fulfill job responsibilities 

Compliance 

All duties and responsibilities will be performed in accordance with applicable federal and state employment laws, including the Fair Labor Standards Act and the Family and Medical Leave Act.