Hotel General Manager - Taylor Hospitality

Hotel General Manager

Location: Waynesboro Area / Corporate Office      |      Compensation: $90,000 – $100,000

About the Opportunity

Exciting things are happening at Taylor Hospitality. Our portfolio is growing, our reputation for genuine hospitality is spreading, and we are looking for an exceptional leader to grow right along with us. This is more than a job — it is a chance to put your name on a property, shape an unforgettable guest experience, and build a career with a company that is going places.

We are seeking a dynamic, guest-obsessed Hotel General Manager to take the helm and make it their own. Picture leading a passionate team, creating the kind of stays guests can’t stop talking about, and watching your hard work translate directly into results you can be proud of. If you light up a room, sweat the small details, and believe great hospitality can change someone’s whole day, you will feel right at home here.

In this role, you will manage and direct all hotel operations to ensure an effective, profitable, and ever-growing business. You will be the heartbeat of the property — the leader your team looks to, the friendly face guests remember, and the driver of the standards that keep people coming back. We will give you the support, the tools, and the room to shine; you bring the energy, the leadership, and the love for hospitality.

Ready to grow with us? We would love to welcome you to the Taylor Hospitality family.

Duties & Responsibilities

• Controls the sales and profitability of the hotel.

• Establishes and monitors standards for the hotel, including personnel administration and performance, service to guests, advertising, and publicity.

• Ensures that all guest service programs are in place and being implemented throughout the property.

• Establishes and maintains effective revenue management techniques to maximize hotel revenues; reviews and analyzes financial statements.

• Develops, implements, and monitors the hotel budget; assists with planning budgets for all departments; oversees all accounting functions.

• Monitors the overall condition of all guest rooms, public areas, and outside grounds; ensures that deficiencies are rectified.

• Maintains visibility and accessibility to guests, staff, and vendors; maintains effective communication with all department managers to ensure all areas of the hotel are performing at established standards.

• Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; responds to guest feedback, including complaints and problems.

• Possesses and maintains thorough knowledge of hotel services, facilities, policies, and area attractions.

• Possesses and maintains a thorough understanding of the industry and stays abreast of industry trends; communicates and incorporates information to ensure all departments remain current.

• Assists in any department of the hotel as needed.

• Hires, trains, supervises, motivates, and develops hotel managers and staff per HR policy and procedures.

• Manages all managers’ schedules and workflow.

• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.

• Keeps up to date on the overall activities of the team, identifying problem areas and taking corrective action.

• Performs other related duties as assigned.

Qualifications

• Two to four years of related experience or equivalent; college degree in a related field preferred.

• Demonstrated proficiency in supervising and motivating subordinates.

• Commitment to excellence and high standards.

• Excellent written and oral communication skills.

• Strong organizational, problem-solving, and analytical skills.

• Ability to manage priorities and workflow.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

• Excellent customer service skills.

• Proven leadership and business acumen.

• Proven ability to handle multiple projects and meet deadlines.

• Strong interpersonal skills.

• Good judgment with the ability to make timely and sound decisions.

• Creative, flexible, and an innovative team player.

• Passion, enthusiasm, focus, creativity, and a positive outlook.

• Professional appearance and demeanor.

• Ability to effectively communicate with people at all levels and from various backgrounds.

• Proficient in Microsoft Word, Excel, and Google applications.

• Bilingual skills are a plus.

Core Competencies

• Problem Solving — Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

• Customer Service — Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

• Oral Communication — Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

• Dependability — Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies the appropriate person with an alternate plan.

• Adaptability — Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

• Planning / Organizing — Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Why Join Us?

Taylor Hospitality is an equal opportunity employer. As our portfolio continues to grow, so do the opportunities for our people. If you are ready to lead, grow, and make every guest stay memorable, we encourage you to apply.

Full time team members are eligible for a comprehensive benefits package including:

• Medical, dental, vision, and life insurance
• 401(k) retirement plan
• Short term and long term disability
• Paid holidays, vacation, personal, and sick time
• Relocation assistance negotiable as part of the offer
• Professional development support including PGA dues and continuing education
• Employee discount programs through HR partner LL Roberts

Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company: Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.