Service Valet
Billings, MT
Full Time
Job Summary
The responsibilities of a Service Valet include greeting customers, listening to their needs, and directing them to the appropriate person or location. They will also direct service traffic flow and parking.
Benefits
- Competitive Pay
- Medical, Vision, Dental
- 401(K) Retirement Plan
- Flexible Spending Account
- Paid Vacation
- Employee Discounts
Responsibilities
- Maintain a clean and organized work area from workstation on the service drive.
- Open garage doors as customers approach the service area.
- Greet all customers entering the service area with a friendly, upbeat attitude, answers their questions, and direct them to the appropriate person or location.
- Controls service traffic flow and parking.
- Determine if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage.
- Complete VCI on all vehicles within Update Promise software
- Record tread depth readings and turn front tires to the side to inspect for uneven wearing.
- Recognize general vehicle repairs and notify advisor or management.
- Install disposable covers and floor mats in vehicle interiors being serviced.
- Assist service advisors when needed
- Maintain a clean and safe service drive area, free of dirt, water, leaves, snow, etc.
- Maintain a professional appearance.
- Tag keys and place mirror tags in all vehicles.
- Move vehicles to a technician stall or if full, move to the appointed parking area and ensure all windows are up and all vehicles are locked.
- Deliver keys to the assigned technician for the Repair Order
- Advise management of any customer articles such as Cell Phones, CD’s, electronics, cash, etc. left inside any vehicle.
- Adhere to all customer service processes.
- Fill in for shuttle drivers as needed.
- Bring customers’ vehicles to the front of the service drive when directed.
- Ensure customers’ vehicles are free of dirt and grease from their service visit.
Qualifications
- High school diploma or equivalent.
- Must be able to pass a motor vehicle report and background check.
- Ability to operate a manual transmission.
- Valid driver’s license.
About Us
Our family has been in the automotive business for nearly 80 years. The Whitaker / Selover / Underriner brand is four generations strong and, since our opening day in Montana in 1944, we have taken pride in being supportive of our team members, as well as local organizations in and around our communities. Each generation has added to our success, growth and ways we give back to our communities. In 2014, we expanded into Washington, adding Walla Walla Valley Honda and its community to our Automotive Family. Recently we were pleased to announce the addition of The Dalles, Oregon’s Ford and Nissan dealerships. We are driven to grow and establish strong roots in every community we serve. It's what our family legacy is built on, and why our values remain Family, Community, Integrity, Passion, and Accountability.
Underriner is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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