Hotel General Manager

Job Overview:

The Longfellow Hotel, a 48-room boutique hotel, café and spa, is seeking a thoughtful, caring, and empathetic General Manager to lead hotel operations.  Having opened in May of 2024, The Longfellow Hotel has already gained national recognition in Esquire, Travel & Leisure and Condenast publications as well as ranked #1 by travelers on TripAdvisor for Portland Hotels and Luxury Hotels in New England.

The General Manager will oversee all aspects of organizing the hotel operation, including but not limited to the hiring and training of hotel management, front desk and housekeeping staff, organizing the repair and maintenance of the hotel, contributing and leading an inclusive work culture, and maximizing financial performance and guest satisfaction. Additionally, this position will foster the culture of The Longfellow Hotel throughout the Portland business community and will require a sense of playfulness to help rethink luxury accommodations. 

The General Manager position is well suited for individuals that are highly motivated, skilled in all areas of a hotel’s operation including food and beverage and spa operations and want to make an impact on the hotel profession in Portland.  This is an excellent opportunity to be part of something special and reshape how people experience visiting Portland. IF you are applying from out of state, please indicate your intentions about moving to Maine

Perks and Benefits:

As a valued member of our team, you will be eligible for the various benefits:

• Discounted Hotel Stays Across New England and within the Small Luxury Hotel brand
• Individual Coverage for Health, Dental & Vision
• Unlimited PTO Policy
• Annual Bonus
• Discounted meals at our partner restaurants Wayside Tavern, Twinflower Cafe and Five of Clubs
• Generous Parental Leave
• Flexible Spending Accounts (An Employer-Sponsored Healthcare Benefit)
• Voluntary enrollment in Uncommon Hospitality IRA plan matching up to 3% contributions
• Access to career development and advancement courses

Role and Responsibilities:

• Leads, inspires, and coaches a team that delivers a service of excellence, while upholding the Longfellow Hotel brand standards
• Responsible for the sustained growth in revenue and profits of the hotel within the established business plan and budget
• Collaborate on thoughtful sales and marketing strategies that drive occupancy and rates
• Cultivate a fruitful and beneficial relationship with all key stakeholders that support our business
• Ensure rigorous knowledge of and adherence to all applicable laws, policies, and procedures

What you bring to the table:

• 7+ years of experience in the hospitality industry
• 3+ years of management experience overseeing multiple departments, revenue streams and seasonal demans
• Commitment to embodying our values
• Knowledge of how to do the right things always- using sound judgment- even when no one is looking
• Seeing opportunities where others have not- and creating opportunities others wish they’d thought of first
• Proficient knowledge of relevant software systems and processes
• English fluency and French or Spanish preferred
• Relevant Portland, ME area experience preferred

Please send resume and cover letter, we would love to hear from you!!

This job is based in Portland Maine at our property located at 754 Congress Street. From time to time, you will be expected to travel to venues and events outside of the Portland area, as the business demands.

The Longfellow Hotel is managed by Uncommon Hospitality, a family run hospitality company based in Portland, ME.  Longfellow Hotel will become the 4th managed property in the Uncommon portfolio which also includes The Francis Hotel (Portland), The Colonial Inn and The Admiral’s Inn (both in Ogunquit).

Job Type: Full-time

Salary: $100,000.00 per year