Service Manager

In December of 1969 our company was founded as a Chevrolet dealership by Tim Tyler and his partner Terry Linville. From the beginning, they shared a business philosophy based on employing the very best people and emphasizing service. The implementation of this philosophy was received favorably as many people appreciated our way of doing business which led to a considerable amount of loyal support and continuous patronage allowing our company to grow and serve Michigan in an award-winning manner.

About you:

Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team.  You will be a problem solver with a passion for our dealership.

What We Offer:

• Family atmosphere
• Relaxed atmosphere
• Major medical insurance
• 401(K)
• Paid vacation
• No Sundays
• No long nights
• Flexible schedule

Responsibilities  

• Assist customers in servicing, repairing and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

• A minimum of 3 years of experience as a Service Manager is required.
• Strong focus on providing excellent customer service.
• A high school diploma is required.
• Automotive Service Management / Dealership: 5 years
• Clean and valid Driver's License