IT Helpdesk Support
Las Vegas, NV
Full Time
Las Vegas, NV
Full Time
or
Entry level position to assist the IT department with Helpdesk tickets, property wide projects, events, and on-call coverage, while learning and practicing skills to advance in the IT field.
Desired Attributes and Experience
- Working experience with Windows 10 & MS Office 360: Teams, Word, Excel, Outlook.
- Organized, time management skills, team player and creative problem-solving skills.
- Desire and Ability to learn modern technology, hardware, and software.
- A comfortable understanding of computers and software.
- Ability to lift 50 lbs.
- Willingness and ability to obtain NV Gaming Card.
Responsibilities and Duties
- Manage the Helpdesk ticket queue and dispatch.
- Communicate with employees to dispatch technicians and escalations.
- Reset employee passwords.
- Create and terminate employee accounts and permissions.
- Create documentation for staff.
- Manage contracts and service timelines.
- Manage vendor support tickets.
- Provide remote connections for vendor support.
- on-call rotation and occasional hour shifts to address issues outside our normal hours.
- Assist deployment system and hardware upgrades.
- Monitor health, status, and alerts from systems.
Minimal Education/Certification Requirements
- High school diploma or greater.
- A+ and/or Net+ certification or other applicable tech certs are a plus; however,
- Educational allowance will be offered to the right candidate.
- Desire to receive on-the-job training in several areas of Information Technology, with advancement opportunities.
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If you have questions, please contact hr@tuscanylv.com