BDC Associate

Antwerpen Toyota
12420 Auto Dr.
Clarksville, MD 21029

BDC AGENT (Full-time)

Are you ready to bring your sales expertise to a thriving dealership and elevate our customer service to new heights?  At Antwerpen Toyota, we’re searching for a dynamic BDC Associate who thrives in a fast-paced environment, loves connecting with people, and is passionate about automobiles. If you’re enthusiastic, detail-oriented, and dedicated to delivering exceptional customer experiences, we want you on our team!

Qualifications

• Strong ability to handle a high volume of calls and emails, with excellent customer service skills.
• Ability to work independently as well as part of a team in a high-energy setting.
• Exceptional communication skills, with the ability to captivate and engage customers.
• Strong time management, relationship-building, and follow-up abilities
• A valid driver's license

Benefits

• Health Insurance (Single and Family)
• Dental Insurance (Single and Family)
• Vision Insurance (Single and Family)
• Paid Holidays, Sick Leave and Vacation
• Ongoing training and development opportunities to fine-tune your sales skills.

Responsibilities

• Handle guest inquiries with a focus on complete satisfaction and ensure a high-quality experience for every customer.
• Connect with potential customers via phone and email to schedule and confirm appointments and follow up on no-shows.
• Maintain a follow-up system to encourage repeat and referral business, enhancing customer relationships.

• Seamlessly turning online leads into sales with the Internet Sales Manager.
• Keep up with automotive trends, product features, and industry knowledge.
• Understand vehicle features, compare models, and stay updated on inventory.
• Commit to exceptional customer service and be ready to take on additional tasks as needed.