Mitsubishi Service Advisor/Writer

DEALERSHIP SERVICE ADVISOR/WRITER

OUR LOCATION

Antwerpen Mitsubishi
9400 Liberty Road
Randallstown, MD 21133

Contact Keith Esposito Service: 443-418-5007

We are seeking an experienced, highly motivated, results-driven Service Advisor.  The ideal candidate will be responsible for greeting our service customers, scheduling service while ensuring our customers professional service repair experience.

• High Energy Motivated Dealership!
• Great Pay Plan!
• Our Benefits are outstanding!
• Need to fill as soon as possible!

Qualifications

• Previous experience in automotive or customer service industries
• Working knowledge of the mechanical operations of vehicles
• Excellent interpersonal, customer service, and organizational skills
• Valid Driver's License
• Intermediate skills in Microsoft Office products
• Ability to understand and follow instructions
• Ability to communicate effectively with customers and company personnel
• Ability to read and comprehend instructions, correspondence, and memos
• Ability to add, subtract, multiply and divide
• Ability to apply common sense understanding to carry out instructions

Responsibilities

• Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers
• Responsible for scheduling service to be performed
• Works with customer and technician to identify required maintenance
• Advises customers on necessary and recommended services and repairs
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
• Enters itemized estimate on service order and explains estimate to customer
• Schedules appointments with customer
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training and complies with company policies and procedures.
• Records all hours worked accurately in company timekeeping system
• Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships

Benefits are outstanding:

• 401 (k), Life Insurance
• Dental, Health, Vision Insurance
• Paid Time Off