Customer Service Advisor

Every employee with Tri-County International Trucks/ Idealease is absolutely critical to its success. We have successfully served the Michigan business community for over 50 years and we take great pride in our reputation. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

What We Offer:

• Competitive pay plan
• Medical
• Dental
• Vision Insurance
• 401K Match
• Life Insurance
• Closed on Sundays
• Excellent paid training program
• Paid vacation

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Communicate with customers via in-person, telephone, and email to perform preventative maintenance and emergency repairs on their trucks.  
• Increase customer satisfaction by building customer relations.
• Schedule Service, and follow up on breakdowns of Idealease vehicles.
• Close repair orders that have been completed and verify repairs are correctly performed. 
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions.
• Responsible for overseeing the technician working on the customer’s vehicle including their time management/efficiency, parts ordering, and job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.
• Notifying the Service Manager of incoming work and assisting in the scheduling of work. 

REQUIREMENTS:

• Must have a minimum of 1-3 years work-related experience
• Some college or technical school training centered on heavy truck or equipment repair and maintenance is preferred. 
• Proficient use of computers/business machines
• General knowledge of repairs and/or parts in a commercial/heavy-duty trucks and/or construction equipment field is required. 
• Must have strong technical, computer, and software skills with the ability to learn the dealership maintenance management program.
• Valid operator’s license (CDL a plus), drug screen, and criminal clearances are also required.