Service Manager
Eden, NC
Full Time
Service Manager
Tri City Automotive Group
RESPONSIBILITIES
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Ensure customers receive prompt, courteous, and effective service
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Serve as a liaison between technicians and customers
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Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
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Manage and hire technicians and service advisors
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Interview and make new hires
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Distribute work between technicians
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Prioritize required services
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Ensure customers have a positive dealership experience
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Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
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Spend quality time building relationships with the customers
REQUIREMENTS
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Demonstrated ability to manage others
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Organized and friendly personality
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Dealership experience preferred
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