Administrative Assistant

We are seeking a friendly, organized, and proactive Administrative Assistant to be the face of our office! This position is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and take pride in delivering exceptional customer service. 

In this role, you will create a welcoming first impression for clients and visitors, while supporting day-to-day front desk operations and various other tasks for multiple departments.

Essential Responsibilities: 

• Greet clients, visitors, and employees with professionalism and warmth.
• Answer and direct incoming phone calls and website chat leads/questions promptly. 
• Manage and distribute incoming leads to the appropriate Loan Officers. 
• Maintain conference room schedules and coordinate reservations. 
• Receive, organize, and distribute mail and deliveries. 
• Ensure the front desk area, conference rooms, and all shared spaced remain clean and organized. 
• Assist with various CRM systems.
• Receive all vendors who come in - assist with any questions they have or facilitate them speaking with the correct person in the office.
• Assist with office operations, including ordering and stocking supplies. 
• Update office displays daily (welcome board, rate screens, etc.)
• Be a problem solver for issues that fall in your domain.
• Provide support to various departments on special projects. 
• Assist with document copying and light administrative support. 

Essential Values and Traits:

• Strong communication skills (verbal and written). 
• Excellent organizational and multitasking abilities. 
• High attention to detail and accuracy. 
• A positive, team-oriented attitude. 
• Ability to prioritize tasks and manage time effectively.
• Professional demeanor and customer-first mindset.
• Ability to handle confidential information with discretion. 
• Proactive approach to problem solving.