BDC Service Rep/Call Center

Kick off your career in the automotive industry with Toyota Carlsbad! Our Service Department has an immediate opening for a Business Development Center Service Representative.

What We Offer:

• Excellent Culture
• Advancement opportunities
• Medical, Dental, and Vision Plan
• Company-paid Life Insurance
• 401(k) savings plan and matching program
• Paid Vacation
• Tuition Reimbursement

Major Essential Duties: 

• Promptly and professionally answer multiple inbound calls. The number one goal is to provide an exceptional client experience and schedule a solid and specific service reservation with the service team.
• Provide clients with information pertaining to current service offerings.
• Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due & overdue services.
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
• Other duties as assigned.

Qualifications:

• Personal values to align with company values of Integrity, Teamwork, Innovation, Respect, and Excellence.
• 2-3 years of customer service/call center experience or equivalent combination of education and experience. Automotive or dealership experience a plus.
• Knowledge of Toyota products is a plus.
• Superb communication skills, both verbal and written.
• The ability to instantly build rapport with clients.
• The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
• Strong organizational expertise and attention to detail.
• Must be able to work flexible hours and days, including some Saturdays.

We are an EOE/M/F/D/V employer and support a drug-free workplace.